Account Manager

Hapana

Not Specified, United States Full-time in Sales & Marketing
    • Job ID 1489065

    Job Description

    About Us

    OneFitStop empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences.

    The OneFitStop FitStack Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally. The OneFitStop technology services the day-to-day operations of a fitness business: Membership Management, Access Control, Class Scheduling, Member Mobile and Web Experiences, Point of Sale, Corporate Reporting and more.

    Globally, OneFitStop is the clear software choice for managing multi-location fitness business operations.

    Your new role

    Due to growth and internal promotion we are hiring for a new Account Manager to cross-sell and up-sell our Fitness Business Management solutions into our existing customer base as well as engage in their new location onboarding. The Account Manager will develop a consultative approach to customers in the Fitness Industry across multiple sub-segments; allowing for variety and development potential in the role.

    The Account Manager will be supported and guided by an experienced leadership team. In addition, the right person will be a vital part of a fantastic customer facing organisation that is extremely collaborative, positive, skilled and fun.

    As an Account Manager, you will be a powerful advocate that solves problems and sees opportunities on behalf of the customer and OneFitStop.

    What you’ll be working on:

    • Understanding client’s business problems and how they are trying to solve them

    • Building strong relationships with all stakeholders

    • Being a product expert and supporting client portfolio with enablement and expertise in using the platform

    • Serve as the trusted point of contact for OneFitStop’s portfolio of clients, beginning from the start of the customer journey and extending through to on-boarding, product implementation, business reviews and renewals.

    • Being proactive in mitigating risk factors to customers renewing

    • Identifying opportunities for further growth within accounts

    • Conducting personalised demonstrations of our software

    • Managing CRM to record customer intelligence and maintain accurate forecasting and reporting

    • Driving efficient on-boarding of new customers from point-of-sale to reporting requirements, ensuring effective adoption of our platform

    • Conducting scheduled meetings with clients to ensure our business is meeting clients’ existing and future needs

    • Review existing customers to identify risk of churn or opportunities for growth

    You:

    • Have superb relationship building skills

    • Have great communication skills – written and verbal

    • Have a great attitude and desire to learn and excel

    • Are great at being awesome, down to earth, having a great sense of humour

    • Have a strong desire to give the best possible customer experience

    • Have experience in customer facing roles

    • Have the ability to work autonomously when required

    • As an added bonus, have previous experience in sales/account management

    • Overachiever at high school and university

    • Undergraduate degree

    • Minimum 6 months full time work experience (candidates with SaaS products and account management experience preferred, not essential)

    What’s on offer:

    • Be part of a high growth industry and company that it currently in a high growth phase

    • Paid trips to attend industry conferences with the Sales Team

    • A fast paced, and stimulating working environment where your initiative is highly regarded

    Apply today!

    If you fit the above criteria and are looking for a role where you can think outside of the square, iterate, learn, grow and develop your skills, please do apply.

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