Associate, Loss Mitigation Work from Home

Hyundai Capital Bank Europe

Not Specified, United States Full-time in Other
    • Job ID 1489570

    Job Description

    Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance , and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

    Employee Value Prop and Culture : Hyundai Capital America aims to be an agile and innovative company that is powered by the diversity of our people and ideas. We are a passionate team, building a connected and inclusive culture that promotes collaboration, embraces change, values talent, rewards performance, and fosters career growth and development. As a member of the Hyundai Motor Group and the trusted finance partner for Hyundai, Kia and Genesis, we share a global vision and work together to drive forward into a future of mobility and innovation.

    Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

    General Summary:

    The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross 1 divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

    Duties and Responsibilities:

    1. Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Perform skip tracing activities to locate customers using free and paid tools such as Accurint, TLO etc. Adhere to department standards for effective queue management

    2. Performance Coaching – Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

    3. Perform all other duties as assigned.

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