Benefits Administration Senior Specialist
Remote
JOB DESCRIPTION

• Help manage all aspects of the Benefits administration process, including but not limited to:
  • Research, resolve and respond to escalated benefits inquiries from employees, managers and HR requiring specialized benefits knowledge
  • Providing benefit plan interpretation based on predetermined guidelines from Benefits Administration Lead and Benefits Manager
  • Supporting all escalations related to benefits processes including open enrollment, new hire/terms processing, life events, etc.
  • Act as a SME with specialized Benefits knowledge and will resolve more complex issues as needed
• Review documentation for life status changes and other transactions requiring documentation verification
• Manages invoicing and bill processing for all benefits programs
• Performs regular quality checks of benefits-related data, ensuring the accuracy of all benefits enrollments and data in Workday to provide vendors with accurate enrollment and eligibility information
• Assists with the open enrollment process including testing configuration, providing necessary reporting to vendors, and answering employee questions.
• Comm
  Minimum Requirements
  unicate daily with Benefits Administration Lead on productivity, quality & availability,
• Conducts vendor and HRIS audits to ensure accuracy of Benefits records and resolves discrepancies in a timely manner
• Seek to continuously develop and improve personal levels of knowledge and expertise, coordinating with the Benefits Administration Lead & Benefits Manager for training as required.
• Identify communication and operational issues arising during day-to-day administration activities, making recommendations for process improvements to continuously improve efficiency and customer service.
• Provide support to Benefits Administration Lead and Benefits Manager for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as needed
• Assists in onboarding and integration of Benefits Specialists
• Maintain employee confidentiality at all times
• Other duties as assigned.

Preferred Requirements

• Education: Bachelor’s Degree in Human Resources or related degree
• Ability to easily and effectively communicate complex information in a meaningful manner
• Ability to work collaboratively with peers internally and with external business partners
• Highly organized with strong attention to detail and strong follow-through skills.
• Ability to manage concurrent projects and /or programs.
• Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
• Ability to work independently, effectively prioritize work, and consistently meet daily, weekly and monthly deadlines.
• Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner
• Experienced with operating systems ServiceNow and Workday.