Join the Heard and Smith, LLP team, where our commitment to compassion, humility, and the pursuit of justice for the disabled has defined our mission for over 30 years. We are looking for dedicated, bilingual individuals with a passion for providing exceptional support to our clients. If you possess excellent customer service skills, a strong work ethic, and a desire to make a difference, your opportunity to transform lives starts here!

What We Offer:

• Dynamic and professional work environment
• Rewarding, challenging, and fulfilling positions
• Supportive team culture
• Paid holidays and accrued paid time off
• Comprehensive medical benefits package
• Wellness program to promote health and well-being
• Competitive hourly salary ranging from $14.50 to $16.50, based on experience
• 401(k) plan with annual employer profit-sharing contributions (historically around 5%, with no employee contributions required)

As a Client Service Specialist in our Legal Assistant Department, you will:

• Engage in approximately 50-75 calls daily within a call center setting, providing invaluable support to clients throughout their claims process.
• Build and nurture relationships with clients, ensuring they feel valued and confident in our services.
• Focus on client retention while delivering outstanding customer service.
• Maintain a quality assurance score of 90% or higher during calls.
• Retain knowledge of Social Security Administration (SSA) policies and our company’s processes to assist clients effectively.
• Address and resolve client concerns while ensuring confidentiality.
• Document client interactions, complaints, and concerns meticulously in our paperless database.
• Handle client complaints with professionalism and empathy, including those from upset customers.
• Use judgment to identify and escalate urgent issues to management or directors when necessary.

To excel as a Client Service Specialist, you will need:

• Proficiency in both Spanish and English (spoken and written).
• High School Diploma; a degree is preferred, or an equivalent combination of experience.
• Experience in customer service and call center settings.
• A typing speed of at least 40 words per minute.
• Capability to meet performance standards, whether working in the office or remotely.
• Solid computer skills, including proficiency with MS Office and adaptability to new programs.
• Strong multitasking abilities and capability to work under pressure.
• Self-discipline and excellent interpersonal skills.
• Keen attention to detail and accuracy in all tasks.
• Excellent communication, active listening, spelling, and grammar skills.
• Reliability and dependability with a focus on client confidentiality.
• Competence in problem analysis and problem-solving.
• High energy, a positive attitude, and professional demeanor.
• Effective time management and organization skills.
• Motivated and self-sufficient with the ability to work independently.
• Open to challenges and new ideas, with a strong team-oriented mindset.
• Experience working from home is preferred, along with a background in Social Security Disability Law or medical fields (e.g., former DDS, ODAR, and SSA employees).
• Previous experience as a Legal Assistant, Legal Secretary, Paralegal, or in related legal roles is a plus.

Minimum Equipment Requirements for Remote Work:

• A computer running the latest version of Windows 11 (no Chromebooks, Macs, tablets, or iPads).
• A minimum of 4GB RAM (8GB preferred) and at least 128GB of hard drive space.
• Up-to-date antivirus protection installed.
• A webcam (internal or external).
• Reliable high-speed internet connection with a minimum of 50 Mbps download and 10 Mbps upload.
• Wired Ethernet connection in your home office.
• A landline phone or a strong cell phone signal in your home office.
• A quiet and distraction-free home office environment during work hours.
• Candidates must reside in Texas, with preference given to those in San Antonio, Dallas, or Austin.

If you are ready to embark on a journey where your skills can help others and your work can change lives, we want to hear from you!