Join a Purpose-Driven Remote Team as a Bilingual Client Service Specialist (Spanish, English)

At Heard and Smith, LLP, our foundation is built on principles of compassion, integrity, and an unwavering commitment to securing financial support for our clients. For over three decades, we have championed the rights of individuals with disabilities, forging a legacy of success. If you possess a genuine passion for helping those in need, we invite you to become part of our dynamic team, where each day presents an opportunity to positively impact lives.

Why You’ll Love Working with Us:

• Engage in a fast-paced, professional environment that is both fulfilling and challenging.
• Collaborate in a supportive team atmosphere that values your contributions.
• Enjoy generous benefits including paid holidays, accrued paid time off, and a comprehensive medical benefits package.
• Participate in our wellness program to foster a healthy lifestyle.
• Receive a competitive hourly wage ranging from $14.50 to $16.50, commensurate with your experience.
• Contribute to your future with our 401k plan, which features annual profit-sharing contributions.

As a vital member of our Legal Assistant Department, you will have the chance to nurture meaningful relationships and assist clients throughout the claims process via phone and computer in a call center setting. Enjoy the benefits of a full-time schedule (Monday through Friday) with no nights or weekends. Candidates must reside in Texas.

Key Responsibilities of the Client Service Specialist:

• Handle approximately 50-75 inbound calls daily in a professional call center setting.
• Foster client relationships by ensuring consistent communication and confidence in our firm.
• Retain clients through exceptional service while maintaining a quality score of 90% or higher on calls.
• Recall and apply knowledge of Social Security Administration policies and our internal processes.
• Address and resolve client concerns while ensuring confidentiality.
• Maintain detailed records and documentation of client interactions using a paperless database system.
• Use sound judgment to escalate urgent issues to management as necessary.

What We’re Looking For:

• Fluent in both Spanish and English (verbal and written).
• High school diploma required; a degree is preferred or an equivalent combination of education and experience.
• Prior customer service and call center experience.
• Proficient typing skills with a minimum speed of 40 WPM.
• Comfort and proficiency with computer technology, including Microsoft Office and the ability to quickly learn new software.
• Strong multitasking abilities and the capacity to thrive under pressure.
• Self-motivated with excellent interpersonal skills.
• Detail-oriented with superb communication and active listening abilities.
• Reliability and a commitment to maintaining confidentiality.
• A proactive and positive attitude with exceptional time management and organizational skills.
• Prior experience in a work-from-home setting is preferred.
• Background in Social Security Disability Law, or similar medical experience, is highly desirable, including previous roles at DDS, ODAR, or SSA.
• Relevant legal experience such as Legal Assistant, Legal Secretary, or Paralegal is a plus.

Minimum Requirements for Your Home Office:

• A personal computer running an up-to-date version of Windows 11 (no Chromebooks, Macs, tablets, or iPads).
• At least 4GB of RAM (8GB preferred) and a minimum of 128GB hard drive space.
• Antivirus protection must be installed.
• A camera (internal or external).
• A reliable high-speed internet connection with a minimum of 50MBPS download and 10MBPS upload speeds, connected via wired Ethernet.
• A landline telephone or strong cell service available.
• A quiet, distraction-free home office environment during working hours.
• Candidates must reside in Texas, with preferred locations including San Antonio, Dallas, or Austin.

Join us at Heard and Smith, LLP, where your role truly makes a difference in the lives of our clients and your community.