Are you passionate about providing outstanding customer service? We are excited to offer a fantastic opportunity for a German-Speaking Customer Service Representative to join an esteemed leader in the healthcare sector. This full-time, permanent position combines remote work with minimal office attendance, just one day a month in Cambridge.

Role Overview

As a Customer Service Representative, you will be the key contact for both current and prospective customers, handling a mix of inbound and outbound calls daily. Your responsibility will be to deliver exceptional service, ensuring every customer interaction adds value while leveraging your strong product knowledge.

Key Responsibilities

• Engage with existing and new customers via telephone.
• Address all business-related inquiries proactively.
• Process orders and bookings through both external and internal calls.
• Manage email communication effectively.
• Exhibit a professional demeanor and build rapport with each customer.
• Showcase extensive knowledge of our product range.
• Handle calls from both B2B and B2C clients.

Ideal Candidate Profile

To excel in this role, you should possess the following qualifications:

• Previous experience in customer service roles is advantageous but not mandatory.
• Self-motivated and positive, with a proactive “can-do” mindset.
• High attention to detail and strong communication skills.
• Fluent in German, with excellent computer skills.
• A genuine passion for delivering top-notch service to our clients’ customers.

Shift Options

We offer diverse shift patterns to suit your schedule:

• Shift 1 – 5 Week Rotation (Late Saturday): £26,575

  • Week 1: Mon-Fri, 07:00 – 15:15
  • Week 2: Mon-Thurs, 07:30 – 15:45; Sat, 11:45 – 20:00
  • Week 3: Mon-Fri, 11:00 – 19:15
  • Week 4: Mon-Thurs, 08:00 – 16:15; Sat, 09:45 – 18:00
  • Week 5: Mon-Fri, 11:45 – 20:00

• Shift 2 – 5 Week Rotation (Standard): £26,500

  • Week 1: Mon-Fri, 07:00 – 15:15
  • Week 2: Mon-Thurs, 07:30 – 15:45; Sat
  • Week 3: Mon-Fri, 11:00 – 19:15
  • Week 4: Mon-Thurs, 08:00 – 16:15; Sat
  • Week 5: Mon-Fri, 11:45 – 20:00

Perks and Benefits

Join our team and enjoy an array of benefits, including:

• A contributory pension scheme of up to 6%.
• Flexible holiday buying and selling options.
• Discounts on gym memberships.
• A contributory hospital and health cash plan.
• Cycle to Work scheme participation.
• Eye care vouchers.
• Monthly supply of free nutritional and personal care products.
• Life assurance coverage.
• Discounts at top brands and retailers.

Embark on a rewarding career with us and help make a difference in the healthcare industry. We look forward to your application!