Join our dynamic team at GE HealthCare, where we focus on delivering unparalleled medical technology and digital solutions that enhance lives in critical moments. As a key liaison for our customers, you will play a pivotal role in ensuring exceptional service and satisfaction at designated accounts. This position entails both management responsibilities and occasional hands-on technical work right on-site at our client’s location, and relocation assistance is available!

Your responsibilities will include:

• Leveraging your knowledge of customer contracts to ensure all obligations are fulfilled while prioritizing high-quality service.
• Assigning tasks to personnel and following up on commitments to achieve service excellence.
• Collaborating with the Director of Service (DOS) and Manager of Clinical Engineering (MCE) to assist in employee evaluations, promotions, and addressing disciplinary concerns.
• Acting as a Site Leader to nurture and maintain crucial customer relationships.
• Conducting regular customer check-ins and formal quality assessments to uphold service standards.
• Accurately managing the filing of expense reports, time logs, and service documentation.
• Tracking and analyzing financial performance metrics in conjunction with DOS or MCE.
• Overseeing inventory management of approved parts and ensuring prompt vendor service delivery in line with GE policies.
• Staying updated on the latest medical equipment standards and providing training to hospital staff on effective usage and diagnostics.
• Complying with Health and Human Services, Environmental Health and Safety, and relevant regulatory standards.
• Fostering communication and collaboration with your team and colleagues.

To qualify for this exciting role, you should possess:

• An Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related discipline, along with 4+ years of experience in servicing medical equipment. Alternatively, equivalent military education and experience, or a High School Diploma/GED with 6+ years of relevant experience will also be considered.
• A strong background as a Biomedical Technician with at least four years of experience and one year in a leadership role.
• Proven experience in customer service and account management.
• Strong communication skills to simplify complex technical concepts for clients.
• Proficiency in analyzing metrics and reports, and familiarity with electronic documentation tools such as iPads and Microsoft Office.
• Availability for travel beyond the assigned region and a valid driver’s license.

At GE HealthCare, we expect our team members to embody our core values: act with humility, lead transparently, focus on results, and take ownership with integrity.

In return, we offer a competitive compensation package that includes a salary range of $74,880.00 – $112,320.00 annually, depending on your qualifications, skills, and experience. This role may also include performance-based incentives such as cash bonuses and long-term incentives.

Our comprehensive benefits package covers medical, dental, and vision insurance, paid time off, a 401(k) plan with both employee and company contributions, life and disability insurance, and tuition reimbursement.

Experience a rewarding work environment with opportunities for professional growth and development at GE HealthCare. We proudly stand as an Equal Opportunity Employer, committed to creating an inclusive workplace for all. Please note that a drug screen may be required for employment, and successful applicants must be authorized to work in the U.S.

We are excited to see how you can make a difference! Apply by September 30, 2024, and take the first step toward a fulfilling career with us.