JOIN US IN TRANSFORMING LIVE EXPERIENCES

At Eventbrite, we place people at the heart of everything we do. Our ambition to create the ultimate global platform for live experiences thrives on a culture infused with top talent. The Commercial Team plays a pivotal role in nurturing and expanding our rapidly evolving customer base, which includes small to medium-sized businesses as well as self-service event creators. This team’s mission centers on retaining ideal customers through seamless contract renewals, unearthing upsell possibilities, and unlocking maximum value from our portfolio of customer relationships.

THE COMMERCIAL TEAM EXPERIENCE

The Commercial Team operates with a dynamic approach focused on retention and proactive engagement throughout various deal life cycles. By analyzing creator business trends, we seek opportunities that foster mutual growth and success.

YOUR CONTRIBUTION

As a key player in our Commercial Team, you will drive the retention and expansion of our Mid-Market and Large Account customers.

IN THIS ROLE, YOU WILL:

• Manage a pipeline of renewal and new contract opportunities, ensuring precise monthly and quarterly forecasts for target customer segments.
• Collaborate with cross-functional teams to pinpoint growth avenues, strategize resolutions, and craft contract agreements that yield sustainable value for both organizers and our company.
• Proactively engage in securing long-term contracts to mitigate future revenue risks.
• Identify and prioritize upsell opportunities within existing accounts, focusing on high-value relationships.
• Source new business leads through referrals to consistently support the acquisition team.
• Provide constructive feedback to leadership and contribute to the refinement of processes and optimization of existing workflows.
• Analyze competitive landscape insights and communicate relevant findings back to the business.

IDEAL CANDIDATE PROFILE

• 3+ years of experience in Sales or Customer Success/Account Management with a strong focus on contract negotiations.
• Proven track record managing customer renewals and upsells with a SaaS product, consistently hitting set goals and quotas.
• Demonstrated ability to handle large upsell pipelines and opportunities effectively.
• Exceptional organizational skills, adept at juggling numerous tasks, responsibilities, and deadlines.
• Superior communication skills (both written and verbal), a keen attention to detail, and a resourceful approach to problem-solving.
• Familiarity with CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel), and Google Applications (Analytics, Docs, Sheets, Slides).

EXTRA ADDED BENEFITS

• Experience in the event or ticketing sector is a plus.
• Strong aptitude for sales and negotiation tactics.
• Knowledge of tools such as Groove and Gong is advantageous.

COMPENSATION TRANSPARENCY

Our compensation structure reflects a wide range of considerations including skills, experience, training, and organizational needs. The estimated salary range for this role does not account for geographic differentials related to the location. Typically, new hires are not placed at the upper end of this scale. The current salary range is $73,600 to $132,480 USD. Additionally, you may be eligible for Eventbrite’s incentive programs, which may include equity, annual bonuses, and commission plans, subject to applicable guidelines.

ABOUT EVENTBRITE

At Eventbrite, we embrace the authenticity of each individual, creating an environment that allows everyone to be their true selves. We are dedicated to offering meaningful and competitive benefits that cater to our employees’ diverse life needs.

Championing a culture of diversity, equity, and inclusion is our top priority. We welcome individuals from all backgrounds and experiences to join us, fostering a workplace where everyone is invited and valued. Explore our commitment to Diversity and Inclusion within our team and community.

COMPREHENSIVE BENEFITS PACKAGE

Our benefits go beyond standard healthcare offerings to ensure that our Britelings thrive in all aspects of life. Eventbrite’s global benefit programs provide support tailored to your health, well-being, financial stability, and family needs. These include resources for a remote environment, a wellness allowance, family planning benefits through Carrot, financial advisory services via Origin, and programs to promote mental and physical wellness, such as Modern Health and BriteBreaks (a monthly day off).

OUR COMMITMENT TO EQUALITY

Eventbrite is an equal opportunity employer. We celebrate diversity and seek to create an inclusive workplace by welcoming individuals from all abilities, backgrounds, and experiences. Our hiring decisions are based on merit, and we uphold equal opportunity policies regardless of race, color, national origin, religion, gender, sexual orientation, gender identity, age, protected veteran status, disability, and more.

If you require any accommodations during the interview process due to a disability, please inform your recruiter.