Overview:

Do you have a deep enthusiasm for technology and a knack for effective communication? If you’re seeking an exciting opportunity to utilize your talents, look no further! Join our Mobility team at NQX, where your skills can shine.

As a valued member of our team, you’ll serve as a Customer Service Representative, providing exceptional support to clients of Canada’s leading telecommunications provider. This role is perfect for someone who takes pleasure in assisting others and has a cheerful demeanor. Enjoy the fantastic perk of a Monday to Friday work schedule, allowing you to relish your weekends, all while working from your own home. We are confident you’ll find this position rewarding and enjoyable.

What We Provide:

• A competitive hourly wage of $20.25 (includes base pay and hourly premiums);
• Performance-based incentives awarded monthly;
• Comprehensive, fully paid training and coaching program;
• Complete benefits package after 6 months, which includes extensive insurance coverage (medical, dental, and life), additional RRSP contributions, and attractive discounts on insurance and telecom products/services;
• A schedule that only requires weekday availability;
• Remote work opportunity with required equipment provided.

Key Responsibilities:

In this dynamic role, you will:

• Respond to customer inquiries via phone or email concerning their billing and mobility services;
• Deliver precise information to ensure customer satisfaction;
• Handle every communication with confidentiality, accuracy, courtesy, and efficiency.

Qualifications:

• Bilingual proficiency is essential: fluency in both English and French is required to effectively communicate with our diverse customer base. Conversations in English will comprise 50-70% of your interactions.
• Eligibility requirements:
  • Availability to work 5 days a week, up to 40 hours – Monday to Friday from 8:00 a.m. to 8:00 p.m.;
  • Must reside close to the NQX Laval center for possible training sessions;
  • A high-speed internet connection of at least 25 MBPS and a quiet, secure workspace is necessary.
• A genuine interest in technology: You are naturally curious and eager to engage with new and emerging technologies. You’ll have the chance to promote Canada’s fastest 5G network as a customer solution;
• A friendly and customer-focused approach with a strong commitment to quality standards;
• Outstanding communication skills: You express ideas clearly and concisely;
• Strong analytical capabilities: You confidently manage complex customer accounts;
• Proficiency in Microsoft Suite (Excel, Office, PowerPoint, Word).

Training begins: August 11th, 2025

At NQX, our daily operations are driven by empathy, authenticity, and innovation. We are dedicated to fostering a vibrant work environment that empowers our teams to effectively support businesses and engage with customers in genuine ways. People are the core of our mission, and we invest in nurturing talent at every stage of their career. Recognized as one of Canada’s Most Admired Corporate Cultures by the Waterstone award, our employees have spoken: 84% would recommend NQX as a preferred employer to their friends and family.

Curious about our career opportunities and what makes NQX a fulfilling workplace? Discover more here!