Join our dynamic team, where you will play a pivotal role in managing a variety of registration functions that involve diverse programs, policies, and patient encounter practices, as well as provider scheduling. As a key player in our Centralized Scheduling department, you will report directly to the Registration Manager, ensuring precision in registration processes that impact the revenue cycle. You will also collaborate closely with the Manager of Centralized Scheduling for daily operations and the Director of Communications to achieve departmental goals.

You will be responsible for:

• Managing a high volume of calls, handling 60-100 incoming and outgoing communications daily.
• Upholding our department’s standard audit error rates to ensure optimum accuracy.
• Keeping your not ready time to 25% or less (i.e., 6 hours within an 8-hour work schedule).
• Adhering to Holzer attendance policies to promote a reliable and efficient work environment.
• Scheduling accurately for your designated queue while providing exceptional customer service to all patients.

Qualifications:

• A high school diploma or equivalent is required.
• A background of 1-2 years in a service-oriented role is preferred, showcasing your ability to thrive in fast-paced environments.

Join us in this rewarding position where your skills will contribute to enhancing patient experiences and operational effectiveness, all while receiving valuable support and guidance from our dedicated management team. Your expertise and commitment to service excellence are vital to our success!