We’re experiencing exciting growth at Vendavo and are expanding our dedicated Customer Success team. As an integral member of our dynamic organization, you will play a pivotal role as an Enterprise Customer Success Manager (CSM), expertly managing a portfolio of complex, high-value accounts. In this people-oriented environment, you’ll focus on fostering and enhancing relationships with senior leaders and decision-makers across various business units and regions. Your proactive approach will be crucial in promoting the adoption and realization of value from Vendavo’s solutions, aligning them with our customers’ long-term strategies.

THE OPPORTUNITY

• Champion customer needs across the entire lifecycle, addressing their business challenges and industry trends, and consulting on how Vendavo can help them reach their goals.
• Collaborate closely with the account team to craft strategic account plans and actionable next steps.
• Build and nurture relationships that drive product adoption, ensuring customer retention and sustained high satisfaction levels.
• Establish and strengthen connections with key account stakeholders.
• Address customer concerns effectively by working with internal teams to provide solutions.
• Partner with Vendavo subject matter experts and customer stakeholders, advocating for and anticipating their needs.
• Track and report on Customer Health Metrics, including usage, value measurement, satisfaction levels, churn risk, and maturity models.
• Engage with departmental leaders to ensure alignment on customer requirements, share best practices, and disseminate essential information across teams.
• Advocate for customer needs regarding software feature requirements.
• Support Sales initiatives by identifying upsell opportunities as they arise.
• Perform other related duties as assigned.

THE SKILL SET

• A minimum of 5 years’ experience in Customer Success or a related field, managing intricate customer accounts at an enterprise level.
• Familiarity with pricing, quoting, rebate, or analytics solutions in B2B environments, with the ability to articulate value propositions and their integration into business processes.
• Solid understanding of commercial business processes such as quote to cash, list pricing, and dynamic pricing.
• Proficient in sales methodologies like Challenger Sale, Force Management, MEDDPICC, or equivalent techniques.
• Knowledge of effective Project Governance principles, particularly regarding complex software implementations.
• Understanding of business systems integration and data transformation principles.
• Eagerness to learn about business processes and technical use cases related to Vendavo solutions.
• Experience managing large enterprise customer relationships with revenues exceeding $1 billion and a global presence.
• Strong SaaS software solution experience; familiarity with pricing or CPQ solutions is an advantage.
• Proven ability to establish and maintain relationships with customer executives and decision-makers.
• Experience managing accounts across multiple regions and business units to ensure consistent outcomes.
• Proficient in leveraging data to gain insights, track performance, and facilitate meaningful discussions with customers.
• Willingness to travel up to 10% and accommodate international time zones.

THE BENEFITS

• Enjoy the flexibility of a fully remote position with the opportunity to work from anywhere in the UK.
• Benefit from flexible working hours.
• Join a team of friendly, highly skilled professionals where support is always accessible.
• Receive 25 vacation days annually in addition to public holidays.
• Take advantage of 4 recharge days each quarter, when the entire company pauses for a day to rejuvenate.
• Access 16 hours of paid volunteer time each year.
• Receive group life insurance coverage.
• Benefit from income protection and accident insurance.
• Participate in a pension salary exchange scheme.
• Optional medical insurance and travel insurance for business trips.
• Enjoy a cell phone allowance of up to £80 per month.
• Work with high-end laptops (Dell XPS or Mac).
• Engage in quarterly team bonding events (bowling, boat cruises, after-work outings).
• Competitive salary along with bonus and commission opportunities.

THE VENDAVO STORY
At Vendavo, we partner with leading global companies to accelerate growth, enhance profitability, stimulate innovation, and cultivate thriving communities. Our advanced, cloud-based, AI-driven pricing, selling, and prescribing solutions empower global manufacturers and distributors to optimize and digitize their end-to-end commercial processes. We provide more than just software; our proven processes and dedicated, experienced team create transformative value and exceptional business outcomes for our clients. We are committed to helping our customers deliver the right products, at the right prices, at the right times.

OUR SAAS PRODUCTS
Our suite of B2B pricing and selling solutions includes Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. Discover more about our innovative products on our website.

OUR FUNDING
Backed by top-tier high-tech private equity firms, Vendavo boasts excellent financial health and impressive SaaS retention rates in our industry.

OUR CULTURE & YOU
We pride ourselves on our unique collaboration with customers. Guided by our core values—Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What’s Next—we are continually growing, innovating, and driving sustainable results for our clients. Joining Vendavo means being a part of a culture that values your growth, is committed to your career development, and embraces diversity and inclusion. We celebrate our community and learn from one another, working together to fulfill our commitments.

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OUR TEAM IS GROWING. YOU WILL TOO.