Client Service Rep I

Ask Staffing

Not Specified, United States Full-time in Call Centre / CustomerService
    • Job ID 1493063

    Job Description

    Job title: Client Service Rep I

    Duration: 6 months contract (possible extension)

    Location: Remote (TX location)

    Job Description:

    The Client Service Rep I role is an entry level position and is part of one of our fastest growing lines of business Express Recoveries. The Client Service Rep I is primarily responsible for collecting consumer refund quote information from after market product providers on behalf of lenders. This information will be gathered for our lenders to issue refunds to the consumer after an auto loan terminates at the lender.

    Responsibilities

    Make outbound calls to insurance, extended warranty and service contract providers

    Maintain a proactive and detailed-oriented approach to collecting funds from providers

    Build and maintain effective relationships with providers with great communication and listening skills.

    Maintain daily, weekly and monthly quotas to meet established SLA (service level agreements)

    Effectively prioritize and execute tasks in a timely manner.

    Organize daily work with an attention to detail

    Strong multi-tasking ability

    Available to work between 8A – 5P CST

    Job Requirements:

    Qualifications

    High School Diploma or GED required

    1 yrs experience in clerical and/or customer service or related field required

    Strong Microsoft Outlook and Microsoft Excel skills required

    Strong written/verbal skills.

    Exemplary attendance and punctuality required

    Ability to work in a team environment

    Ability to manage a high-volume work load

    Flexibility and adaptability required we work in a dynamic environment with changes and improvements occurring daily.

    Preferred qualifications

    Previous automotive industry experience preferred

    Previous collections and/or insurance experience a plus

    Physical Demands:

    Sitting, standing for extended periods of time

    Computer work

    Occasional bending, lifting

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