Join WEKA on our exciting journey as we expand rapidly! We are on the lookout for intelligent, committed, and motivated individuals eager to assist the most pioneering organizations in overcoming intricate data management hurdles.

Our vision is a future where our customers face no compromises. We are pioneering a data management strategy specifically designed to excel in performance-driven workloads within the realms of cloud computing and AI. As a pre-IPO, high-growth company, we are on an extraordinary expansion path.

Having raised $375 million in funding, we are backed by numerous esteemed venture capital and strategic investors. Our centerpiece offering, the WEKA Data Platform, is empowering hundreds of top research institutions and enterprises—including 12 of the Fortune 50—to attain leading-edge breakthroughs in AI, machine learning, and high-performance computing. We welcome you to embark on this thrilling adventure with us.

Our Culture

As WEKA continues to grow, we seek smart, dedicated individuals who aspire to help shape the future of data management.

“Working at WEKA, I am part of a team that works diligently and achieves incredible results together. The talent and intelligence here is truly inspiring.”

“The diversity of perspectives in our team is highly valued and celebrated, making it a special place to work.” – Napua Leong, Sr. Manager, Corporate Communications

Innovation is embedded in our DNA as we strive to create cutting-edge data solutions that challenge conventions and eliminate compromises.

United by our common vision, we collaboratively find solutions to tackle the most complex data issues for our customers, ensuring their success is our priority.

Grow

We prioritize hiring top talent and are committed to nurturing and developing their skills for career advancement.

Play

We believe in making time for enjoyment, laughter, learning, and celebrating our collective achievements, balancing hard work with moments of restoration, reflection, and appreciation.

WEKA is redefining enterprise data architecture for the age of reasoning. The WEKA Data Platform establishes a benchmark for AI-friendly data infrastructure with a cloud and AI-native software solution deployable anywhere. It transforms traditional data silos into streamlined data pipelines, enhancing GPU utilization and accelerating processes for AI model training, machine learning, and other resource-intensive workloads while optimizing efficiency and minimizing energy consumption.

We are a rapidly growing pre-IPO company, having secured $375 million in capital from distinguished venture capital and strategic investors. We empower some of the largest and most innovative enterprises and research organizations—including 12 from the Fortune 50—to achieve insights, discoveries, and business outcomes more swiftly and sustainably. If you’re passionate about solving multifaceted data challenges and driving intelligent innovation, we encourage you to become part of our extraordinary journey.

Key Responsibilities:

As a Technical Account Manager (TAM), you will leverage your technical expertise and customer management acumen to deliver exceptional, tailored enterprise solutions and services. Your role will involve nurturing and maintaining relationships with our clients, ensuring their technical requirements are met while optimizing their experience with WEKA’s products and services.

The TAM position is pivotal to enhancing WEKA’s Premium Services by fostering strong customer connections and guaranteeing maximum return on their investment in WEKA solutions. Collaborating closely within client organizations, you will grasp their business goals, challenges, technical necessities, systems, and service history, engaging with teams from Staff to Executive levels. Exceptional written and verbal communication skills are essential to bridge the gap between technical and non-technical stakeholders.

As a Technical Account Manager, your responsibilities will include:

• Providing proactive technical and operational support within the WEKA ecosystem to help clients derive optimal value from their solutions.
• Establishing customer engagement routines, aligning their needs through technical and business reviews, upgrade planning, expansions, and necessary documentation.
• Identifying and resolving critical technical and non-technical customer issues, coordinating technical efforts which may involve troubleshooting with relevant WEKA engineering teams and third-party vendors.
• Monitoring customer systems using auto-support and User Console tools to detect issues and trends, making actionable recommendations to enhance system performance.
• Tracking and maintaining user configurations and environments for accuracy.
• Ensuring adherence to Best Practices for maximizing product effectiveness and system uptime.
• Updating clients about new product features, analysis of field alerts, and recommending best practices.
• Assisting clients in navigating support resources and maximizing their understanding of WEKA products.
• Managing special projects designated by management, addressing customer and cross-functional team needs.
• Building strong working relationships with both technical staff and senior leadership within client organizations, while collaborating closely with internal teams such as Sales, Engineering, and Professional Services.
• Developing a comprehensive understanding of customer needs to proactively identify opportunities for increasing value, ultimately enhancing product footprint and ensuring customer retention.

Qualifications:

• Over 10 years of experience in a Technical Account Manager role or a similar customer-facing position.
• Proven experience aiding customers in identifying and resolving pressing technical and operational challenges.
• Excellent written and verbal communication skills are essential.
• A collaborative spirit with the ability to work in a global, cross-functional team environment.
• In-depth technical expertise in three or more of the following areas is vital:
• Networking (ETH/IB)
• Storage Technologies
• Cloud Technologies (AWS, Microsoft Azure, Oracle Cloud, or Google Cloud Platform)
• Backup and Recovery
• Artificial Intelligence/Machine Learning
• A strong desire and aptitude for learning new technologies and effectively applying them in customer interactions.
• Understanding of standard engineering principles and best practices.
• A creative mindset for problem-solving.
• Willingness to travel to customer sites as needed.
• Availability for after-hours support on critical issues 24×7.

The WEKA Philosophy:

• Accountability: We embrace full ownership and integrity, holding ourselves and each other to the highest standards—even under challenging circumstances.
• Courage: We challenge the norm, embrace bold ideas, and view debates as opportunities for growth and innovation.
• Collaboration: We believe true teamwork is about elevating one another towards collective success, communicating with empathy, and fostering positive conflict resolution.
• Customer-Centricity: Our customers’ success is at the core of our mission. We actively listen to their needs, ensuring that every decision we make enhances their experience and empowers them to thrive. Our victories are tied to theirs.

Worried that you may not meet all the qualifications listed above?

Research indicates that women and individuals from diverse backgrounds may hesitate to apply if they don’t meet every requirement. At WEKA, we are dedicated to creating a diverse and inclusive workplace. If this role excites you, but your experience doesn’t align perfectly with the description, we encourage you to apply—your unique background may be just what we need!

WEKA is proud to be an equal opportunity employer, committed to preventing discrimination and harassment of any kind. We provide equal employment opportunities to all applicants, without regard to race, color, creed, age, gender, nationality, disability status, genetic information, veteran status, sexual orientation, gender identity or expression, or any characteristic protected under local, state, or federal laws. This policy applies to all employment conditions, including recruitment, hiring, promotion, termination, as well as all employment practices.