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Customer Onboarding Manager

Sinch

Not Specified, United States Full-time in Other
    • Job ID 1876884

    Job Description

    Sinch is hiring a Customer Onboarding Manager to help set up high-value customers for immediate success through defined implementation processes.

    As a Customer Onboarding Manager, you will deliver an outstanding onboarding experience which will include educating new customers, helping to tackle technical problems, and ensuring the smooth adoption of Sinch products.

    Responsibilities

    • Own and handle customer relationships from the point of sale through successful implementation.
    • Take ownership of the onboarding process:
    • Clearly communicate account setup requirements and expectations with customers
    • Educate customers on Sinch’s products, capabilities, and best practices to simplify adoption and align expectations.
    • Record customer implementation needs, requests, and questions.
    • Develop a deep understanding of customers’ business and operational objectives.
    • Act as single point of contact for customer and as customer advocate internally throughout the onboard process.
    • Collaborate with the sales, operations, product and engineering teams.
    • Establish positive relationships with new customer stakeholders and deepen relationships with existing customer partners.
    • Assist in developing measurements to help understand the impact of successful implementation.
    • Build initiatives that help to drive successful product implementation.
    • Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
    • Successfully transfer your customer relationships to a customer success manager after onboarding.

    Requirements

    • 5+ years experience in the mobile or software industry
    • University degree or equivalent experience.
    • Basic telecommunications/mobile technology familiarity/technical knowledge
    • Experience leading cross team (including Engineering, Billing, Operations and Sales) complex project management.
    • At least a basic familiarity with the mobile industry and CAAS and CPAAS solutions.
    • Project management knowledge/experience. Ability to define goals, tasks, dependencies and deliverables within established policies and standard practices.
    • Must be self-motivated, possess high initiative level, and be decisive.
    • Organizational skills – you’ll be working with many customers, and you’ll need to have expertise in place to keep all their needs organized.
    • The ability to shift priorities quickly when vital.
    • Must have an excellent customer demeanor and the ability to connect with all levels of management.
    • Outstanding written communication skills.

    Benefits

    • STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
    • CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
    • SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
    • TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
    • PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
    • WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
    • MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

    If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

    The annual starting salary for this position is $80,000 – $95,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be $30,000 annually and are based on performance. This role will be accepting applications until July 29th, 2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

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