Customer Retention Representative (Remote- Work from Home)

American Income Life

Texas, United States Full-time in Call Centre / CustomerService
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    • Job ID 2272811

    Job Description

    Job Description

    About the Company

    About the Job

    Globe Life Inc. has immediate openings available for full-time Customer Service/Retention Specialists. We offer competitive wages and paid training – no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. This is a remote/work from home position.

    Primary Duties:

    • Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
    • Answering questions regarding coverage, premium and other policy information
    • Composing business letters, communicating effectively through written and verbal communication
    • Working independently and making judgment decisions is required
    • Making outbound calls to existing policyholders to collect delinquent premium payments
    • Reselling the benefits of our policies and providing excellent customer service
    • Using various sales techniques to help increase the retention of our policyholders
    • Recording policyholder information for reporting and transactional purposes
    • Extensive telephone contact and appropriate telephone skills are required
    • Discretion and tact must be used in providing service to customer
    • Monday to Friday schedules, no weekends
    • Additional production incentive pay after training period
    • Bilingual (Spanish) hourly pay differential

    Working Conditions/Physical Requirements:

    • Heavy phone and PC usage
    • Sitting for extended periods of time
    • Reaches above shoulder level
    • Some overtime may be required

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