Customer Service Specialist

Solomon Park Research Laboratories, Inc.

Not Specified, United States Full-time in Call Centre / CustomerService
    • Job ID 1496470

    Job Description

    Answer incoming calls via computer software and assist customers

    Research information in databases to resolve customer issues

    Maintain composure in escalated situations

    Operate accurately and efficiently in a fast-paced environment

    Handle multiple responsibilities at one time

    Utilize a variety of software programs to resolve customer inquiries

    Provide Customers with critical service and product information, ensuring customer satisfaction


    Ability to be flexible and handle changes efficiently

    Ability to remain calm under pressure in a fast-paced contact center environment

    Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch

    Ability to remain calm while taking back-to-back calls

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