Join our dynamic team as a passionate Customer Support Executive, dedicated to delivering top-notch customer care. Collaborate with our skilled Customer Support Executives and colleagues throughout the organization to ensure an exceptional end-to-end customer experience.

Key Responsibilities:

• Responding to a variety of inquiries received via live chat, email, and social media.
• Troubleshooting technical challenges and enhancing the user experience.
• Identifying and reporting bugs and user experience issues to team members.
• Actively contributing to the growth and development of our app.

Your Qualifications:

• Availability to work between 8 AM and 10 PM, Monday to Sunday (39 hours weekly, may include weekends).
• Quickly grasp complex systems and processes.
• Ability to manage and prioritize various tasks seamlessly.
• Maintain composure and effectiveness under pressure.
• Exude friendliness and enthusiasm with a positive attitude towards customer support.
• Commitment to delivering exceptional written and verbal customer support.

What We Truly Seek:

We want someone who has a genuine interest in Chip and is eager to be part of our rapidly expanding company committed to building the future of investment through our super app. While we operate in the financial sector, our customer support team fosters a collaborative and sometimes lighthearted environment. We know you already have the necessary technical skills; we are looking for someone authentic, with interests and hobbies beyond work— whether you’re a dancer, gamer, musician, parent, sports enthusiast, or even a fan-fiction writer.

During the interview process, we will be looking for compassion, emotional intelligence, engaging stories, and the ability to maintain a smile in challenging situations.

Benefits:

• Competitive salary of £24,762 per annum.
• Performance-related bi-annual bonus of up to 10% in cash and 5% in shares, based on your gross annual salary.
• Workplace pension scheme with a 5% contribution on earnings up to £50,000 to secure your future.
• Comprehensive private medical insurance (medical history disregarded).
• Access to an Employee Assistance Programme.
• Cycle-to-work scheme and season ticket loan available.
• Complimentary ChipX subscription for UK employees.
• Support for work-life balance with flexible working arrangements.
• Generous holiday policy: 28 days of annual leave plus bank holidays, along with additional days between Christmas and New Year.
• Annual training budget for courses, workshops, or conferences to advance your career.
• £30 monthly Chip Fitness Benefit to enhance your mental and physical well-being.
• Provided company laptop.
• Opportunity to significantly influence our product while rapidly developing your skills and knowledge in a thriving fintech startup.

Interview Process:

1. Video screening with a member of our Talent team.
2. Short take-home assessment.
3. Video interview with the hiring manager and Team Lead.
4. Final interview with the VP of Customer Support.

About Chip:

We’re on a mission to build wealth for our customers by creating the wealth super app of the future, integrating savings, investments, and pensions into one seamless platform. Leveraging technology, we empower users to invest like the ultra-wealthy, offering simplified management, growth, and protection of their assets.

As recognized by The Sunday Times as the 6th fastest-growing tech company in Britain, Chip proudly serves over 300,000 active customers, managing over £6 billion in assets. Working at Chip means contributing to a purposeful mission.

Chip is fueled by a passionate and diverse team comprised of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Unique in the financial sector, Chip is one of Europe’s most crowd-funded ventures, having raised over £50 million from 29,000 investors over nine years.

Our Vision:

We aim to transform wealth planning from a daunting task into an engaging experience. We are developing the wealth app that empowers our community, combining saving and investing in one place while providing guidance and celebrating achievements along the way.

Our Culture:

With a vibrant team of 180 from various backgrounds and industries, Chip thrives on passion and creativity while keeping the work environment fun and relaxed. We are proud of our recognition as the Best Personal Finance App at the British Bank Awards in 2022, 2024, and 2025.

Our Core Values:

Be ACCOUNTABLE – Every action matters. Care about results and challenge the norm. Commit to decisions and deliver your best work.

Be BOLD – Share the ambition. Innovate, set aligned goals, and prioritize customer satisfaction.

Be COLLABORATIVE – Win as a team, build trust-based relationships, treat others with respect, and enjoy the journey together.

Equal Opportunities:

We are deeply committed to fostering a diverse workplace where everyone feels valued and included. You will be encouraged to bring your authentic self to work, while we support your professional and personal growth in a balanced manner. We value talent above all and welcome applications regardless of gender, race, sexual orientation, religion, age, disability status, or caregiving responsibilities.

Agency Note:

Please be advised that Chip does not accept unsolicited CVs from recruiters or employment agencies for our active roles. We reserve the right to hire candidates without any financial obligation to any recruiter or agency regarding unsolicited submissions.