CloudM is a prestigious SaaS company that has rapidly evolved from its Manchester origins into a global powerhouse in just a few short years. Our innovative CloudM platform is specifically designed to empower customers in maximizing their use of SaaS applications like Microsoft 365 and Google Workspace, seamlessly automating tedious tasks such as IT administration, onboarding and offboarding processes, archiving, and data migrations.

With over 35,000 clients across 107 countries, including industry giants like LinkedIn, Uber, Netflix, and Spotify, our SaaS data management platform has proven its value worldwide.

Our dynamic team of more than 70 skilled professionals is strategically located throughout the UK and Europe. As we continue to expand, we are on the lookout for exceptional individuals who resonate with our ambitious vision to join our ranks.

Embrace the Cloud revolution. Be part of CloudM.

Position Overview:

We are seeking a passionate and driven individual to play a pivotal role in promoting the initial and ongoing adoption of our leading cloud management software. This is an exciting opportunity for someone eager to make a significant impact within our organization.

Reporting directly to our VP of Sales, you will be integral to onboarding new clients and enhancing their continued use of our software. This role will involve establishing key relationships with technical teams within our client organizations, serving as a trusted advisor for Google Workspace, and ensuring that clients fully leverage the capabilities of CloudM to integrate it into their IT strategy efficiently.

Key Responsibilities:

• Build and maintain strong relationships with customers, positioning yourself as their go-to advisor for all CloudM-related inquiries.
• Facilitate remote technical adoption sessions to ensure successful CloudM deployment.
• Conduct instructional sessions that highlight the most relevant CloudM features for our customers’ unique challenges.
• Demonstrate key CloudM features live during customer interactions.
• Lead customer Quarterly Business Reviews (QBRs) to showcase the value and return on investment provided by CloudM.
• Utilize an adoption flow to create a seamless customer journey while proactively communicating to support installation and usage of CloudM.
• Collaborate with Product Managers to identify opportunities for product enhancements that deliver additional customer value.
• Foster effective relationships with critical technical contacts within our client base.
• Coordinate with colleagues to produce regular reports on feature adoption and renewals, enhancing our data-driven decision-making processes.
• Ensure accurate and detailed updates in the Customer Success Management (CSM) system.
• Identify opportunities for cross-selling additional modules and expanding our client base.

Essential Skills and Experience:

• A minimum of 2 years in a Customer Success, Sales Engineering, Account Management, or a related role.
• Experience in a SaaS organization is advantageous.
• A strong passion for technology and a commitment to learning the technical aspects of the CloudM product suite.
• Proven experience in building customer relationships at a technical level.
• Experience working with international clients and communicating effectively in remote settings.
• An empathetic and positive approach with a desire to empower customers in achieving their objectives.
• A results-oriented mindset with a focus on speed and action.

Desirable Skills:

• Familiarity with Google Workspace.
• Experience with Salesforce.
• Background in upselling or closing deals.

Our Culture at CloudM:

At CloudM, we are a diverse group of seasoned professionals and fresh talent, united by our belief in technology’s potential to simplify lives. Our team consists of developers, designers, marketers, and innovators.

We champion a bottom-up culture where new ideas are welcomed and discussed regardless of their source. It’s a hands-on environment where initiative and collaboration thrive. Innovation is at our core, and we embrace the learning process that comes with trying new things—not just aiming for perfection but striving to find better ways to serve our customers.

Most importantly, we are a team. At CloudM, we value balance. As long as you’re motivated and effective in your role, we support your life outside work. This is why we offer unique benefits such as a day off on your birthday, unlimited time off, affordable gym membership, private healthcare, and much more.

What CloudM Offers You:

• Comprehensive private healthcare, including dental and optical coverage.
• Company-matched pension contributions (up to 5%).
• Unlimited paid vacation days.
• Flexible work schedule with required core hours (10 AM – 4 PM) for collaboration.
• 10 paid sick days per year.
• Death in service coverage of four times your annual salary.
• Employee Assistance Program (EAP) for additional support.
• Tech scheme to loan up to £1,000 for necessary work equipment.
• Support for professional certifications and qualifications.
• Time off on your birthday.
• Opportunities for growth within a rapidly expanding tech company with ambitious targets.
• Exceptional parental leave policies.
• A range of wellbeing initiatives.
• Exclusive discounts and rewards.
• High-spec equipment for remote work (laptops, phones, etc.).
• A budget for home office improvements.

Location:

This is a remote position; however, residing within commuting distance of Manchester is preferred for occasional team-building events and meetings.

Environmental & Social Responsibility:

We are committed to using the B Corporation framework to continuously enhance our practices related to how we treat our employees, community, and the environment. We expect our team members to engage in our social responsibility initiatives, whether participating in charity events or opting for eco-friendly travel options. Every action contributes to our goals.

Diversity & Inclusion Statement:

At CloudM, we prioritize mutual support and inclusivity among our team members. Our people-centered culture thrives on diversity, fostering innovation and pushing us forward. If these values resonate with you and you are eager to join our team, we would love to hear from you!

Apply Now:

If you are interested in becoming part of our incredible team, reach out today!

Please use the link below to submit your application.