Recruitment Genius

Customer Success Manager – Remote

Recruitment Genius

Lancashire, United Kingdom Full-time in I.T. & Communications
  • Salary: £27000 - £27000 / YEAR
  • Job ID 1519637

Job Description

Join a profitable SaaS company providing solutions for hybrid working as a Customer Success Manager. They are experiencing significant growth, and with an accomplished and experienced management team in place, this is an excellent time to join them.

This role is 100% remote (UK-based only).

THE JOB:This is a unique opportunity to work directly with the Co-Founder/Managing Director in a very varied role:- Support and grow an existing account base- Conduct regular account reviews to demonstrate product features and train users on the set-up and use of the system. – Respond to customer live chat, tickets and phone calls.- Conduct product demos online to assist with onboarding new clients.- Conduct relevant product and service training with new clients- Consistently ensure all clients have a clear understanding of new upgrade opportunities.

KEY SKILLS & EXPERIENCE:– 1+ years of Customer Success Management or Account Management- Must have a passion for customer support, a great work attitude, be a quick learner and a hard worker.- A background in technology / software would be an advantage but is not essential as training will be provided.

SALARY & BENEFITS:– £27,000 salary- 20 days holiday + public holidays- Share ownership scheme- Pension.

There is great potential to grow with the company, so please apply today by sending your CV.

No overseas applicants please. Visa applications will not be considered.

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