At HowNow, we are committed to transforming learning into an everyday experience. In today’s fast-paced world, the relevance of skills diminishes within five years—ceasing to learn today means your skills may quickly become outdated. We recognize this challenge and are here to tackle it head-on.

Founded in 2019, HowNow is at the forefront of innovation with our Learning and Skills Platform, revolutionizing how individuals acquire knowledge and enhance their skills through cutting-edge technology. Be it seeking quick insights, mastering new competencies, or leveraging collective expertise, we streamline the learning process, providing users the resources they need, precisely when they need them.

Our platform is already trusted by rapidly expanding startups and global giants like Trainline, Depop, and TomTom, as we continuously redefine the learning landscape.

I’m Sam, the Head of Customer Experience at HowNow, and we are on the lookout for a dynamic Customer Success Manager to enrich our stellar team.

This is a thrilling moment to join HowNow! Following our Series A round in 2022 and securing our most significant contract yet, we are on the brink of major growth, and we want you to embark on this exciting journey with us.

We seek a candidate who thrives on change, embraces challenges, and is passionate about solving complex learning and development (L&D) issues our clients encounter.

In addition to a vibrant work culture that fosters professional development and camaraderie, we invite you to take a look at the video below to gain insights into life at HowNow.

Your daily responsibilities will include:

• Collaborating with clients to identify and deliver value that aligns with their business objectives.
• Unearthing and celebrating customer success stories, and advocating for their achievements.
• Consistently seeking opportunities to enhance and deliver ongoing value, rather than viewing success as a one-time event.
• Serving as the primary voice for your clients within HowNow, championing their interests across the organization to drive their success.
• Acting as a knowledgeable partner in L&D and skills, integrating seamlessly into your customers’ teams rather than functioning merely as a tool.
• Overseeing customer success utilizing various tools such as Success Plans, Account Maps, and Playbooks to track progress.

We are looking for candidates who possess the following qualities:

• A minimum of 2-3 years of experience as a B2B Customer Success Manager in L&D Technology, with a solid understanding of the L&D ecosystem.
• Proven experience in demonstrating the value of intricate SaaS platforms.
• Exceptional written and verbal communication skills, along with strong presentation abilities at all organizational levels.
• Comfort in navigating multiple stakeholders and their demands.
• Adept at prioritizing tasks in a fast-evolving environment.
• A deep-seated empathy for customers, coupled with a genuine desire to contribute to their success.

What we offer you:

Our competitive salaries reflect industry standards, with a salary range for this role between £45,000 and £57,000, complemented by a 20% performance bonus.

Enjoy hybrid working arrangements (2 days a week at our London office—Tuesdays and Thursdays), flexible hours, and the option to work from anywhere for up to two weeks each quarter.

We implement “Wind-down Fridays,” where no meetings are scheduled post-2 PM, giving you the chance to unwind or engage in personal endeavors.

Our comprehensive benefits include enhanced maternity and paternity leave, 25 days of vacation in addition to bank holidays and your birthday off, a pension scheme, private health insurance, life assurance, a £500 annual learning budget, pet-friendly offices, monthly social gatherings, access to the HowNow+ learning platform, a Cycle to Work scheme, and financial wellbeing assistance.

Ready to take the next step?

Upon application, expect to hear from us within three business days. The recruitment process includes a video call with Pauline, a conversation with Lulu, a task-based assessment with Sam and Lulu, followed by a final discussion with our COO and co-founder, Kuvera Sivalingam.