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Customer Support Specialist – Exclusive to Minnesota and Wisconsin Residents

Children’s Hospital Association

United States Full-time in Call Centre / CustomerService
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    • Job ID 2120291

    Job Description

    About Children’s Minnesota

    Children’s Minnesota stands out as one of the largest pediatric healthcare providers in the United States, exclusively dedicated to serving children from prenatal stages through young adulthood. Established in 1924 as an independent, not-for-profit entity, we operate two standalone hospitals, nine primary care clinics, an array of specialty clinics, and seven rehabilitation centers across the Upper Midwest. Frequently recognized by U.S. News & World Report as a leading children’s hospital, our commitment to pediatric care is unwavering. Discover more about us at childrensMN.org or connect with us on social media.

    Acknowledging our ongoing efforts to foster diversity, Children’s Minnesota has earned a distinguished place in Modern Healthcare’s 2023 Top Diversity Leaders list. This accolade honors organizations and leaders who are making significant strides in public policy, healthcare delivery, and promoting diversity, equity, and inclusion within the industry.

    Position Overview

    Join our dedicated team at the Children’s Business Center Campus in Edina, Minnesota, where you will initially work onsite before transitioning back to a fully remote role.

    As a Customer Service Representative, you will play a crucial role in addressing inquiries related to account balances for uninsured and underinsured patients. Your responsibilities will include providing timely responses to families’ queries regarding out-of-pocket expenses, co-insurance, and deductibles. You will be the first point of contact for patient inquiries, offering detailed explanations of billing information, resolving concerns, following up on outstanding issues, and working closely with various departments to investigate patient billing histories. Your ability to deliver exceptional customer service and communicate effectively will be paramount to success in this role.

    Qualifications

    • Education: High School Diploma or equivalent work experience is required.
    • Experience:
      • 3-5 years in customer service
      • Proficiency in using various PC applications
    • Knowledge/Skills/Abilities:
      • Familiarity with billing practices and follow-up procedures
      • Strong communication skills for interacting with patients, families, and staff
      • Understanding of HIPAA standards and PCI compliance regulations
      • Competence in operating computer systems, applications, and phone systems
      • Basic knowledge of medical terminology
      • Detail-oriented with excellent organizational and self-management skills
      • Strong time management skills, with the ability to handle multiple priorities in a dynamic environment
      • Adaptable to changing tasks and needs in a fast-paced setting
      • High-level problem-solving, analytical, and investigational capabilities
      • Quick learner with the ability to adhere to evolving timelines
      • Commitment to service excellence as demonstrated in your daily interactions
      • Adherence to organizational values such as efficiency, financial responsibility, safety, teamwork, compassion, integrity, and respect

    Physical Demands

    For information regarding the physical demands of the position, please click here.

    The compensation range mentioned encompasses various roles within a specific salary grade. We evaluate a multitude of factors such as market indicators, the candidate’s skills, education, training, credentials, experience, and the organization’s requirements. Base salary is just one part of the comprehensive reward package offered by Children’s Minnesota.

    Please note that all job offers depend on the successful completion of an occupational health assessment, drug screening, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

    Children’s Minnesota is an equal opportunity employer, celebrating diversity within our workforce. We welcome applications from all qualified individuals, regardless of race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy status, citizenship, or any other legally protected characteristic.

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