Are You Ready to Transform and Elevate Operations? We Think So!

Since our inception in 2017, MSB has evolved from a small duo to a vibrant, globally recognized team that excels in delivering exceptional coaching and leadership development for some of the most prestigious names in international education. We are now searching for an exceptional Head of Operations – a strategic thinker who thrives on tackling intricate challenges, creating order from chaos, and orchestrating seamless systems that resonate.

As our operational backbone, you will ensure the seamless functioning of MSB, from efficient client delivery to crafting straightforward, human-centric systems that empower our team and delight our partners. If you’re passionate about both people and processes, believe that well-designed systems can foster lasting relationships, and seek to contribute to a culture rooted in adventure, integrity, and meaningful dialogue, we’re excited to hear from you!

And guess what? You’ll enjoy 5 additional days off a year to embark on your own adventures!

Role Overview:
Head of Operations
Remote, with occasional gatherings in London or Manchester
£55,000 – £60,000 salary, generous 35 days holiday (including bank holidays), plus 5 adventure days
£2,500 personal development budget, access to 12 leadership coaching sessions, coaching training opportunities, flexible working arrangements, employee share option scheme, and more
Permanent – Full Time

Our Core Values: Conversation, Integrity, and Adventure

What You Bring:
A personable and approachable nature. Proven experience leading systems within an SME. Strong analytical skills. A proactive self-starter. Exceptional networking and problem-solving abilities. A track record of getting things done and delighting customers. The courage to take risks. The ability to thrive in a fast-paced, ever-evolving environment. Attention to detail and commitment to quality are paramount.

Your Professional Background:
Business Operations. Team Operations. SME Operations. Business Operations Manager.

A Glimpse into Who We Are:

Starting with a modest team in 2017 and a turnover of £40k, MSB has blossomed into a globally influential coaching firm, boasting a core team of 6, 24 associates, and nearing £1 million in revenue. We are the preferred executive coaching service for international school leaders, collaborating with elite organizations like Nord Anglia, GEMS, and ESF. Our acclaimed coach training boasts a 100% Net Promoter Score (NPS), and our partnerships with entities such as FOBISIA, BSME, and COBIS continue to flourish.

Though we are small, our impact is significant in a rapidly expanding market.

Your Opportunity as Head of Operations:

In this integral role, you’ll ensure that everything runs smoothly behind the scenes in our dynamic virtual coaching and coach education company. Think of yourself as the linchpin – overseeing operational systems (with a particular focus on HubSpot or similar platforms), ensuring our data integrity, streamlining our processes, and producing insightful reports that drive impactful decisions and enchant our clients.

Your Key Responsibilities Include:

• Operations Management – Guarantee daily operations run seamlessly, with integrated systems, precise data, and well-coordinated team events and schedules.
• Data Management & Reporting – Oversee and analyze data to produce impactful reports and dashboards while ensuring GDPR compliance.
• Risk Assessment & Troubleshooting – Proactively monitor systems, assess potential risks, and resolve issues to maintain uninterrupted operations.
• Strategy & Process Improvement – Align operational systems with business objectives, champion automation, and implement efficient processes and best practices.
• Stakeholder Support & Training – Facilitate training and support for team members on essential tools, ensuring effective system usage throughout the organization.

What We’re Looking For in You:

• A genuine love for people. You don’t need to be an extrovert, but you should be someone who listens attentively and creates a welcoming space for clients.
• Highly motivated and results-driven, grounded in a strong ethical framework.
• An analytical mindset and exceptional organizational skills to maximize efficiency.
• A self-starter who thrives in both team settings and independent tasks.
• Strong interpersonal and networking abilities, with excellent written and verbal communication skills.
• A quick problem solver, capable of making sound decisions.
• An adaptable nature, excited to thrive in our fast-paced, evolving environment.
• A passion for personal and professional growth, with a genuine commitment to positively impacting clients’ lives and careers.
• Detail-oriented with a relentless pursuit of quality and excellence. We aim high, and we have fun doing it.
• Flexible and agile in adjusting course when needed.
• A lifelong learner who quickly picks up new skills and knowledge.

Essential Qualifications & Experience:

• Demonstrated leadership in operations within SMEs or similarly sized organizations.
• Proven experience enhancing operations and systems within an organization, ideally within the education sector or a related field.
• Proficient in various operational systems, such as CRM software and spreadsheets.
• A bachelor’s degree in any field or a minimum of 5 years of relevant experience.
• Familiarity with the international schools sector or education industry.
• Fluent in written and spoken English.
• Understanding of coaching and coach training services.
• Detail-oriented individual.

What We Offer You:

• A competitive salary range of £55,000 – £60,000 annually.
• An employee share scheme currently under consultation.
• The chance to work for a fast-growing, innovative, and purpose-driven company.
• A supportive and collaborative work environment where we take our work seriously but maintain a sense of humor.
• Opportunities for professional growth, backed by a £2,500 development budget and access to coaching.
• Up to 5 additional adventure days beyond standard holidays for personal development pursuits.
• A company dedicated to making a positive impact, including community involvement.
• Flexible working arrangements to support your lifestyle.

Let’s Transform Together!

If you’re energized by building effective systems, enjoy data management and engaging conversation, and wish to contribute to a values-driven company on the rise, don’t hesitate to apply. Bring your operational expertise, adventurous spirit, and authentic self. We are eager to meet you!

Ready to embark on this extraordinary journey? Apply now!

Application Notice: We prioritize your privacy. By applying, you may be contacted via email, text, or phone. Your personal data will be handled by our recruitment partner, RR (Recruitment Revolution), in accordance with their legitimate interests in the recruitment process. Please consult their Data Privacy Policy & Notice for additional information.
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