Remote Opportunity – United Kingdom

Welcome to Twilio

At Twilio, we’re not just redefining the landscape of communications; we’re doing it from the comfort of our homes. By providing groundbreaking solutions to countless enterprises, we empower millions of developers to craft personalized experiences that enhance customer interactions.

Our commitment to a remote-first workplace, alongside a vibrant culture of connection and inclusivity, ensures that regardless of your location, you’ll be part of a dynamic team with diverse backgrounds that collectively drive significant global impact. As we lead the transformation of global communication methods, we simultaneously embrace new skills and experiences that enrich work satisfaction. Your journey at Twilio is in your hands.

Envision Your Future at Twilio

We invite you to become part of our remarkable team in the pivotal role of Director of Location Strategy & Operations.

Your Role Awaits

As the Director of Location Strategy and Operations, you will play a vital role in steering the strategic framework and operational execution of our location-based initiatives. You will ensure that our locations are in sync with the company’s overarching workforce and business objectives, fostering operational excellence and continuous improvement in location planning, performance, and evaluation. Your impact will be felt across regions, working closely with cross-functional partners and senior leadership to drive success.

Your Key Responsibilities

• Champion and drive strategic decisions regarding location initiatives (expansions, new markets, M&A, exits), engaging with senior leaders and cross-functional teams.
• Engage in workforce planning with your People Team counterparts and leadership to inform and influence location strategy decisions.
• Conduct regular alignment sessions with regional leaders to ensure seamless communication and execution of location strategies.
• Serve as a bridge among various business units to coordinate cross-functional projects and tackle location-related challenges.
• Create and implement location health scorecards to monitor the performance and vitality of strategic locations; analyze this data to provide insightful recommendations for improvement.
• Oversee the full cycle of new location requests, from business case development to due diligence, feasibility assessments, resource allocation, and securing stakeholder approvals.
• Direct the planning and execution of location expansion or exit projects, collaborating across functions to meet business objectives within established timelines.
• Enhance program effectiveness for Regional Leadership Councils while collaborating on key initiatives and outcomes.
• Proactively identify opportunities for collaboration and program enhancements while working independently.
• Manage Twilio’s Global Hiring guidelines to ensure regional and corporate compliance while supporting our location strategy.
• Lead a project manager, offering daily support, establishing quarterly goals, and ensuring work alignment and priority setting.

What We’re Looking For

At Twilio, we appreciate diverse experiences and invite all qualified candidates to apply, regardless of career paths. If you possess the required qualifications, we want to hear from you!

Essential Qualifications:

• 7+ years of experience in global project or program management, successfully navigating large-scale, complex cross-functional projects.
• Proven ability to collaborate with leaders to define objectives and create strategic recommendations.
• Strong capability to compose compelling business cases with cross-functional insights, identifying risks and resources for executive review.
• Outstanding leadership, communication, and collaboration skills.
• Proven track record of influencing stakeholders at varying organizational levels.
• Experience managing intricate projects and cross-functional teams to deliver specific objectives and timelines.
• Ability to establish a thorough change management framework for each location initiative, enhancing stakeholder enablement as needed.
• A global outlook with the capability to recommend region-specific strategies.
• Flexibility to engage across time zones, particularly for North America and Asia-Pacific meetings, is essential.
• Experience in location strategy and operations is advantageous.
• Experience in a team leadership capacity is preferred.
• Familiarity with the workforce planning process is important.

Work Location

This position is fully remote, available to candidates based in Ireland or the UK.

Travel Requirements

Our culture prioritizes connection and relationship-building, and as such, minimal travel may be necessary for in-person project meetings or team engagements. While travel is expected to be limited, flexibility to accommodate meetings across various time zones is required.

Why Join Twilio?

When you work at Twilio, you gain access to a suite of benefits, including competitive compensation, generous leave policies, comprehensive healthcare options, a retirement savings plan, and more. Benefits may vary based on your location.

Are You Ready to Think Big with Twilio?

We’re committed to solving challenges, taking initiative, and exploring new opportunities. We seek individuals who embody our values — a phenomenon we call Twilio Magic. Additionally, we empower our team members to drive positive change within their communities through support for volunteering and charitable contributions.

If you’re eager to unlock your potential, contribute your best work, and grow as an individual, apply today! If this role isn’t the perfect fit, we encourage you to explore our other openings.

Twilio is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views, or other protected characteristics. We consider qualified applicants with criminal histories in compliance with applicable laws. Twilio also participates in the E-Verify program where required by law.

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