Join us in our exciting journey to redefine the future of banking!

Located in London or working remotely across the UK, we are determined to simplify finance for everyone.

The days of convoluted and daunting banking practices are over. With our vibrant hot coral debit cards and innovative get-paid-early feature, complemented by engaging financial education on social media and award-winning service, we consistently deliver delightful experiences to our customers.

Our focus goes beyond selling products – we strive to address challenges and transform lives through the power of Monzo.

We are on the lookout for an enthusiastic individual who loves building from the ground up and thrives in dynamic environments.

As part of our Payments Collective, you’ll play a vital role in turning Monzo’s ambitious vision into reality, facilitating growth in revenue and our customer base through a robust, self-serve banking platform.

About the Position

In this pivotal role, you’ll spearhead the design, development, and management of Monzo’s European payment capabilities as we expand our footprint across Europe. You will oversee a range of partnerships, lead intricate implementation projects, craft scalable operational processes, and collaborate closely with product and engineering teams within the Payments and EU divisions.

Initially focused on the EU market, this position will broaden to encompass global responsibilities as our Payments team transitions to a service-oriented model supporting Monzo’s expansive growth.

• Facilitating partner selection and nurturing relationships with new partners and payment schemes.
• Managing the implementation projects for payment schemes, including onboarding and compliance processes.
• Collaborating with payments engineers and EU product teams to develop, launch, and maintain new payment systems across Europe.
• Establishing innovative back-office processes to efficiently manage and scale EU payment systems.
• Identifying and prioritizing issues to drive continuous improvement after launch.
• Setting up performance management processes for our partners and operations.
• Proven experience in payment systems and schemes within the EU landscape.
• Familiarity with applicable payments regulations for banks in Europe (e.g., SEPA, Bizum, IDEAL).
• A proactive self-starter with a strong sense of ownership and comfort in navigating ambiguity.
• Experience managing relationships with a diverse array of suppliers and third-party partners.
• Ability to construct and scale complex operational frameworks.
• Strong strategic thinking skills, adept at balancing short- and long-term objectives.
• Comfort working with technical systems alongside engineering teams.
• A passion for solving intricate problems, demonstrated by a track record in managing performance and service-level agreements (SLAs).
• Capacity to cultivate partnerships and achieve consensus while resolving challenges.
• Ability to find clarity in complex situations and focus on impactful outcomes.
• Highly organized, with experience in overseeing complex projects involving multiple stakeholders.
• Analytical mindset with a penchant for data-driven decision-making.

What We Offer

Competitive salary range from £50,200 to £92,000 (commensurate with experience), alongside share options.

While this role is ideally situated in our London office, we embrace remote work within the UK, provided you can commute to London for occasional meetings and stakeholder engagements.

Enjoy flexible working hours with the trust to manage your time effectively, ensuring success for you and your team.

A yearly learning budget of £1,000 is available for books, training, and conferences to support your professional development.

We provide all the necessary tools for your home office setup, including MacBooks for all employees, with additional support for fully remote workers.

The Application Process

• A brief call with a Monzo Recruiter.
• A 30-minute video call with the Hiring Manager.
• A comprehensive loop involving technical and behavioral video interviews.

The entire process is designed to take approximately 2-3 weeks, and we prioritize flexibility to fit your schedule!

If you have questions or specific needs related to the application process, please don’t hesitate to reach out. We are here to assist you, particularly regarding support for disabilities, neurodiversity, or other considerations.

This role will remain open until we receive sufficient applications for the next stage, so submit yours promptly to ensure you don’t miss out!

Commitment to Diversity and Inclusion

We prioritize diversity and inclusion, ensuring that our environment supports everyone’s growth and success at Monzo. Our mission of making money work for everyone is facilitated by embracing diverse perspectives and fostering an inclusive workplace culture. Discover more in our blog, 2024 Diversity and Inclusion Report, and 2024 Gender Pay Gap Report.

As an equal opportunity employer, we consider applicants without regard to age, ethnicity, religion, gender identity, sexual orientation, family or parental status, national origin, veteran status, or disability. Your preferred name is welcomed; there’s no need to provide full or birth names during the application phase.

Ready to embark on this journey with us? Apply now!