At Twilio, we are redefining the landscape of communications, all while working from our preferred locations. Our innovative solutions serve countless businesses and empower millions of developers globally to create tailored customer experiences.

Our commitment to a remote-first model and a strong culture of inclusivity means that regardless of where you are based, you are a vital part of a dynamic team with diverse backgrounds making a significant impact every day. As we continue to transform the way people connect, we are equipping ourselves with skills and experiences that make our work not just a job, but a fulfilling journey. At Twilio, your career development is truly in your hands.

Imagine yourself at Twilio

We are on the lookout for our next outstanding Solutions Engineer to join the Twilio Communications EMEA team.

Roles and Responsibilities

In this pivotal role, you will:

• Collaborate closely with Twilio’s New Business Account Executives, fellow Solutions Engineers, Professional Services, and Twilio Partners as needed throughout the pre-sales process to ensure successful deal strategies.
• Establish a productive business relationship with Twilio Account Executives, focusing on comprehensive business discovery with prospects and clearly conveying the business value our solutions provide.
• Participate in the sales cycle alongside Account Executives through qualification, discovery sessions, product demonstrations, Proof-of-Concepts, RFP responses, design documentation, technical presentations, and enablement activities.
• Acquire in-depth knowledge about customer needs and Twilio’s leading communication technologies.
• Lead technical discovery discussions with customers to identify their challenges and illustrate how Twilio can help achieve their goals.
• Create and present compelling and intricate presentations and product demos that highlight the capabilities of Twilio’s Communication Products.
• Gain insights into customers’ businesses to solve their identified problems and uncover opportunities for innovation.
• Build trusted advisor relationships with top-level stakeholders at customer organizations, presenting creative solutions and architectural concepts that encourage innovation.
• Contribute to the broader Twilio Solutions Engineer community by sharing expertise, developing demo assets, and creating reusable presentations.

What We’re Looking For

At Twilio, we celebrate diverse experiences and encourage applicants from all backgrounds. Even if your career is just beginning or has taken non-traditional paths, we want to hear from you. We’re seeking candidates who can bring fresh perspectives!

Essential Qualifications:

• A minimum of 5 years of experience in a technical pre-sales role within the CPaaS, SaaS, or Telecom industries.
• A solid understanding of the sales cycle and the pivotal role of a pre-sales engineer.
• In-depth knowledge of voice protocols (VoIP), SIP implementations, or messaging APIs.
• A creative mindset for problem-solving and collaboration to drive success.
• A natural storyteller, able to engage an audience and simplify complex topics for both technical and non-technical stakeholders.
• The ability to ask insightful questions to fully grasp customer needs and guide them to technical solutions using Twilio’s Communication products.
• Familiarity with public cloud platforms (AWS, Google Cloud, Microsoft Azure) and cloud application architectures.
• Experience with programming languages including backend (Java, C#, Node.js, Python, or PHP), and web technologies (JavaScript, React).
• Proficiency in designing and consuming REST APIs.
• Fluency in German is required.
• Hands-on experience with backend development frameworks.
• Knowledge of mobile development, particularly for iOS and Android applications.
• A background in Telecommunications, SIP, WebRTC, or contact center technology in a technical role.
• Experience in automation, cloud-native development, and familiarity with major cloud platforms.
• Knowledge of various sales methodologies.

Work Location

This is a remote position based in the UK.

Travel Requirements

Building connections is essential for us, so expect around 35% travel for this role to foster meaningful in-person relationships with customers and teammates.

What We Offer

Joining Twilio means accessing a range of benefits, including competitive compensation, generous paid time off, extensive parental leave, wellness programs, healthcare options, retirement savings plans, and much more. Offerings may vary based on your location.

Twilio thinks big. Do you?

We’re driven by problem-solving, initiative, and a willingness to explore new ideas. We seek team members who resonate with our core values, which we refer to as Twilio Magic. Additionally, Twilio encourages employees to make a positive impact in their communities through volunteer and donation initiatives.

If you are eager to realize your full potential, deliver exceptional work, and be the best version of yourself, we encourage you to apply today! If this role doesn’t align with your interests, take a look at our other open opportunities.

Twilio is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political beliefs, or any legally protected characteristic. We also welcome qualified applicants with criminal histories, in accordance with applicable laws.

Ready to make an impact? Apply now!