We are excited to invite dynamic and motivated individuals to explore an incredible opportunity within our OpenDoor team as an Operations Manager. This full-time role, based in the vibrant city of London, is integral to advancing WPP’s mission of excellence in delivering seamless and top-tier services for Amazon across its diverse sectors, including XCM, Prime Video, and RMI.

ABOUT WPP & OPENDOOR

At WPP, we strive to redefine creativity, harnessing exceptional talent and resources to deliver integrated communications, experience, commerce, and technology solutions. Over the years, we have cultivated a specialized global client practice dedicated to maximizing WPP’s impact for our largest clients by aligning them with the most suitable capabilities tailored to their unique challenges. This is the foundation upon which OpenDoor for Amazon has been built.

OpenDoor is a pioneering partnership harnessing the strengths of both WPP and Amazon, fostering an environment where every project opens new doors of opportunity. At OpenDoor, our employees are empowered to drive impact, innovate, learn, thrive, and embrace the occasional challenges that come with ambitious projects.

Our distinctive partnership model is crafted to elevate productivity through our leading-edge approach encompassing People, Platforms, and Process. OpenDoor connects various WPP agencies and disciplines, including media, consultancy, communications, brand strategy, technology, commerce, public relations, and production.

Our core values are inspired by Amazon’s renowned 16 Leadership Principles alongside WPP’s ethos of being Open, Optimistic, and Extraordinary. By merging WPP’s Creative Transformation with Amazon’s focus on customer centricity, we empower our teams to challenge the status quo and construct a brighter future.

Joining OpenDoor means being part of a cross-functional team dedicated to one of WPP’s top five global clients while pushing the limits of creativity, technology, marketing, and business opportunities each day.

ABOUT THE ROLE

We are on the lookout for an enthusiastic and talented individual to become part of our OpenDoor team as an Operations Manager. This pivotal role is crucial in supporting our mission to ensure consistent delivery excellence and superior service for Amazon in every market.

KEY RESPONSIBILITIES

The Operations Manager will take charge of the operational success of our client account, working closely with the Operations Director to ensure efficient and effective execution of our initiatives. This role will focus on fostering collaboration among our specialist teams and implementing effective workflows that showcase the best of our capabilities for Amazon.

• Collaborate with the Operations Director to drive the client’s transformation goals across EMEA, emphasizing automation and simplification.
• Assist in the execution of system developments and migrations under the guidance of the Operations Director.
• Establish and manage streamlined processes that enhance operational efficiency.
• Lead various projects and workstreams in partnership with the Operations Director.
• Oversee daily operations and ensure timely completion of tasks across the Operations team, including process documentation and data collection.
• Work in conjunction with the Regional Operations Lead to create and maintain comprehensive documentation and processes for the agency.
• Coordinate with internal and external stakeholders (Tech, Buying, Planning, Finance, and Media Owners) to ensure timely and efficient plan execution.
• Manage the monthly finance process in collaboration with our credit controller, providing insights for enhancements.

REQUIRED QUALIFICATIONS

• Proven experience in operations and project management.
• Strong organizational abilities with experience in developing and implementing processes.
• Results-oriented mindset, with the capability to manage up effectively.
• Ideally, you will have a background in media with a solid understanding of media agency operations.
• Excellent communication skills, with the ability to establish strong relationships.

DESIRABLE QUALITIES

• Proactive, organized, and detail-oriented.
• Capacity to build rapport with stakeholders.
• Strong analytical skills and keen attention to detail.
• Ability to synthesize information from diverse sources.
• Open-minded approach to evaluating different solutions and options.
• Initiative in seeking improvements and addressing challenges proactively.
• Skilled in creating templates and processes for broader use across teams.

BENEFITS OF JOINING OPENDOOR

• Exclusive Access: Gain invaluable experience with one of the most innovative companies globally.
• Mentorship & Training: Learn from seasoned professionals at both WPP and Amazon.
• Advanced Technology: Work with cutting-edge tools and platforms, including WPP Open.
• Data-Driven Approach: Enhance your analytical skills while contributing to informed decision-making.
• Global Influence: Be part of a team that is reshaping the global marketing landscape.

HOW TO APPLY

If you’re intrigued by this opportunity, please submit your resume and cover letter to the provided email before the application deadline.

WPP is proud to be an equal opportunity employer, and we celebrate diversity in our workforce. We make hiring decisions based on qualifications, merit, and business needs, regardless of race, religion, gender, national origin, sexual orientation, age, marital status, veteran status, or disability status.