Join a Leading SaaS Company as the Head of DevOps Support – Remote (UK/ROI)

Are you ready to spearhead a pivotal DevOps support operation at an innovative SaaS company that specializes in advanced artifact and supply chain management solutions at scale?

We are on the lookout for a Head of DevOps Support who is an energetic and hands-on leader, adept at merging robust operational excellence with deep technical expertise. In this vital role, you will guide and expand a high-performing team of support engineers, empowering developers and enterprise clients to unlock the full potential of a cloud-native, API-driven platform that fuels CI/CD pipelines worldwide.

Your Key Responsibilities:

• Oversee the comprehensive support engineering function by establishing KPIs, enhancing resolution quality, and developing top-notch tooling and workflows.
• Manage the customer experience after deployment, ensuring a seamless transition from onboarding to ongoing technical support.
• Collaborate closely with Product and Engineering teams to enhance integrations and tackle meaningful platform feedback from users.
• Focus on automation wherever feasible, as outstanding support teams are built to innovate rather than merely react.

Your Ideal Qualifications:

• Proven experience in scaling technical support or DevOps teams within a SaaS or platform environment.
• A solid understanding of developer tools, cloud-native infrastructure, CI/CD pipelines, and support platforms (such as Zendesk, Linear, Intercom).
• A passion for addressing root causes as much as for providing exceptional customer assistance.
• A customer-centric advocate and agent of change who embodies a builder’s mindset.

Why This Opportunity Stands Out:

• Become a key player in delivering, supporting, and enhancing a rapidly evolving product on a global scale.
• Enjoy a remote-first, collaborative team culture that values ambition and humility.
• Receive a competitive compensation package, equity options, flexible work arrangements, and a strong emphasis on personal and professional growth.

If you’re interested in discussing this opportunity with complete confidentiality, please submit your updated CV via the provided link or reach out to Senior Recruitment Consultant Stuart Kennedy at MCS Group at your convenience.

Even if this position isn’t the perfect fit for you, we encourage you to explore our diverse range of current job openings by visiting MCS Group.