Health Coach – Remote

Slazer Technologies

Not Specified, United States Full-time in I.T. & Communications
    • Job ID 1491011

    Job Description

    At Slazer Technologies we offer many great services that are ideal for small and large businesses. Some examples of what we offer are real estate photography using the latest technology with hi resolution imaging. We can create a 3D model of any home and business so your property is displayed to the fullest. Digital signage is another great service we provide. Using our special equipment and software we can create and manage images and videos and display them on large formatted hi definition screens placed in key locations for highest number of views. Social media is a huge factor in today’s market. Sites such as Facebook, Twitter, and Instagram are very powerful tools used to reach thousands of subscribers using a combination of text and images. We will create and manage your new accounts or maintain existing ones posting new material and keeping your customer base informed of any changes or specials offered. We at Slazer Technologies understand the need for IT support on a daily basis. We can provide onsite and remote support to resolve your issues. We can also put training videos together allowing users to better understand their environment and how to do basic troubleshooting themselves to avoid interruption in daily tasks.

    Job Summary:
    The Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client’s population. The Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them “at risk” of developing chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager.

    Responsibilities:

    Participating in the following types of telephonic calls:
    Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program.
    Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life.
    Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call.
    Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors.
    Support operational aspects of the assigned area to meet the organization’s customer requirements, which can include multiple customers.
    Adhere to a schedule and caseload to support success and connectivity of member interaction.
    Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
    Participate in daily and monthly meetings for updates and to present findings and insight.
    Note and track the members’ progress and efficacy of program.

    Specific Skills/ Attributes:

    Effective interpersonal and communication skills required
    Understand directions and communicate/respond to inquiries
    Enthusiastically inspires members to change behaviors and to see possibilities
    Ability to learn to coach effectively using motivational interviewing
    Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays

    Requirements

    Qualifications:

    Bachelor’s degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
    2+ years prior health coaching experience may substitute for a degree
    1 -2 years of related experience required; experience in a customer service role preferred
    Experience with benchmarks and contact center metrics preferred, including adherence to schedule
    Proficiency in computer data entry and Microsoft Office
    Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
    Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
    Ability to work independently and prioritize a moderate workload with minimal supervision
    Adaptability to schedule changes on an as-need basis
    Ability to multitask with members and operationally with managers and support staff
    Hard-wired internet connection is necessary as WIFI is not permitted

    Benefits

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Profit sharing
    • Tuition reimbursement
    • Vision insurance

    Slazer Technologies is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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