Job ID 1493087
“All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment”.
Job Title: Health Navigator
Duration: 6 months contract
- Associates Degree in, education, communication, or health related field or equivalent work experience Experience – 2 years – Experience in a customer service support role is required Skills
- Certifications Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability. – Proficient interpersonal and organizational skills – Independent, Sound decision-making and problem-solving skills – Must be able to work in an independent and creative manner. – Self-motivated and able to manage multiple tasks and set priorities. – Effective time management skills – Excellent oral and written communication skills – Strong interpersonal and organizational skills – Knowledge in Medical terminology
- Job Profile Summary: Supports area clinical team and serves as a proactive resource for members related to disease prevention and benefit education. Job Responsibilities: Conducting educational telephone calls advising members of available benefits, services and programs; completes health needs assessment, and refers members to population health management programs as appropriate. Reaching out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling. Managing system work queues; screening identified members for eligibility, prior case activities, recent claims, customer service inquiries and authorization history; assigning members to clinical team for call outreach and intervention. Facilitating research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program related inquiries. – Work overtime as needed – Various immunizations and/or associated medical tests may be
- Would prefer someone with Medical background (Medical Assistant) or knowledge of medical terminology.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.