Flexible Work Environment with Field Engagement

At UnitedHealthcare, we’re on a mission to enhance the health care experience, cultivate healthier communities, and eliminate obstacles to high-quality care. The work you do with us influences millions of lives positively. Join us in shaping the future of health care, making it more accessible and equitable. Are you ready to make an impact? Let’s embark on this journey ofCaring. Connecting. Growing together.

As a Field Care Coordinator, you will play a pivotal role in empowering our enrollees to achieve and maintain self-sufficiency and independence. This role involves comprehensive assessment and strategic planning for a designated group of patients. You’ll evaluate the availability of natural support systems, such as family members or representatives, ensuring their well-being while you focus on the enrollees’ overall mental and physical health. Working closely with an Interdisciplinary Team, you will ensure the delivery of holistic, effective, and cost-efficient patient care. You will conduct in-home visits as well as assessments in nursing homes, Adult Day Health centers, and Adult Living Facilities (ALFs) to create tailored care plans. Your proactive support will facilitate smooth transitions in care, working alongside facility staff and the enrollees or their representatives. As a Field Care Coordinator, you will serve as a vital link between the Health Plan, the state, enrollees, and their families, adhering to established professional standards and regulatory guidelines.

This position entails fieldwork in the Fauquier, Culpeper, and Rappahannock Counties within the Virginia market.

Key Responsibilities:

• Actively engage members, both in-person and over the phone, to conduct comprehensive needs assessments covering medical, behavioral, functional, cultural, and socioeconomic aspects
• Design and implement personalized care plans that address chronic health conditions, promote wellness, and consider social determinants of health, medication management, and safety—following evidence-based guidelines
• Collaborate with the internal care team, healthcare providers, and community resources to execute the care plan effectively
• Educate and coach members to empower self-management of their health needs and facilitate lifestyle changes for better health outcomes
• Assist in proactive discharge planning and effectively coordinate Care Transitions following emergency visits, inpatient stays, or Skilled Nursing Facility (SNF) admissions
• Advocate for members and their families to ensure their needs and preferences are effectively represented and supported by the healthcare team

You will receive recognition and rewards for your performance in a supportive environment that challenges you and provides clear guidance for success in your role, along with the potential for advancement in other areas of interest.

Essential Qualifications:

• A valid and unrestricted Licensed Practical Nurse credential in Virginia or a Bachelor’s degree in Social Work, Human Services, or a related field
• A minimum of 3 years of experience in care coordination or behavioral health, or within a healthcare setting
• At least 1 year of proficiency with Microsoft Office applications, including Word, Excel, and Outlook
• Experience working with individuals with medical needs, the elderly, and those with physical disabilities or communication barriers
• A reliable driver’s license and access to transportation to travel within the assigned area to meet with members and providers

Preferred Qualifications:

• Certification as a Certified Case Manager (CCM)
• Experience servicing the Medicaid/Medicare population
• Background in long-term care or geriatric settings
• Experience within managed care environments
• Proficiency in team-based care settings

Physical Requirements:

• Ability to transition between office and field locations multiple times during the day
• Capability to navigate various terrains to visit members, providers, and conduct assessments
• Competence in transporting necessary equipment, such as laptops and other tools, to field locations for visits
• Ability to remain seated for extended periods while performing computer or tablet tasks

Compensation for this role is determined by various factors including local labor market rates, education, prior experience, and certifications. In addition to a competitive salary, we offer a comprehensive benefits package, including incentive and recognition programs, stock purchase opportunities, and a 401k plan (subject to eligibility). Our hourly pay ranges from $23.41 to $41.83 for full-time employment, in compliance with applicable minimum wage laws.

At UnitedHealth Group, we are dedicated to helping individuals lead healthier lives while improving the health system for all. We believe everyone—regardless of race, gender, sexual orientation, age, location, or income—deserves the opportunity to live their healthiest life. We acknowledge the disparities in health care access and outcomes, especially among marginalized groups and individuals with lower incomes. We are committed to minimizing our environmental impact and delivering equitable care aimed at reducing health disparities—core tenets of our mission.

UnitedHealth Group is proud to be an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, or federal laws, regulations, or ordinances.

UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.