Healthmerch – Sales Support Specialist


Not Specified, United States Full-time in Sales & Marketing
    • Job ID 1491387

    Job Description

    Welcome to HealthMerch, a company collaborating with health organizations nationwide to design impactful promotional products that inform, educate, and engage communities. HealthMerch is on a mission to provide innovative solutions that inspire, support, and connect purpose-driven health organisations in their pursuit of healthier outcomes within their communities. This is achieved through exceptional knowledge, creativity, and teamwork, driven by a genuine passion for bridging health and community.

    HealthMerch envisions contributing to the creation of healthier communities through the products and services it provides, amplifying the messages it helps promote. Aligned with core values, HealthMerch is an ambitious, knowledgeable, and resourceful team that values inclusivity, fun collaboration, and leads with both passion and compassion. The company takes pride in its innovative and trustworthy approach.

    At the heart of HealthMerch is a dedicated team of promotional product enthusiasts, boasting over a decade of hands-on industry experience.

    Individuals who share a passion, commitment, and enthusiasm for this meaningful work are invited to become part of this dynamic team. Contributions from potential employees will play a vital role in supporting healthcare providers across the country. HealthMerch looks forward to hearing from those who are ready to embrace its values and join on this exciting journey.

    As a Sales Support Specialist, the purpose is to be the backbone of the sales operations. In this role, you’ll be the driving force behind the scenes, ensuring the seamless functioning of their sales and production teams.

    Key responsibilities:

    Industry Familiarity: Dive into the promotional products industry, mastering EQP pricing, imprint methods, setup fees, and handling quote requests.

    Software Proficiency: Become an expert in our ERP system, ensuring smooth data management for efficient operations.

    Sales Data Entry: Input crucial sales data meticulously, contributing to accurate and organised record-keeping.

    Product Research: Explore vendor websites, selecting optimal products for client proposals and ensuring a diverse product range.

    Estimate and Invoice Management: Take charge of inputting estimates and invoices in the ERP system, maintaining accuracy and timeliness.

    ️ Client Communication: Respond promptly to client emails, upholding our commitment to exceptional customer service.

    Sales Team Assistance: Support the sales team with various tasks, gaining a versatile skill set in sales operations.

    Foundation Building: Acquire a strong foundation in sales support, equipped with the skills for effective performance in the role.

    ERP Software Mastery for Production: Extend your expertise to production functionalities within our ERP system.

    Efficient Data Entry: Ensure precise entry of production-related data, contributing to workflow accuracy.

    Status Report Generation: Provide daily updates on the status of quotes and orders, both pending and submitted.

    ️ Order Management: Oversee the submission of orders to vendors, ensuring a streamlined fulfilment process.

    Client Updates: Keep clients informed about the shipping status of their orders, maintaining transparency.

    Financial Reconciliation: Verify and confirm profit margins by meticulously vouching supplier invoices.

    Client Communication (Production): Maintain high standards in responding to client emails regarding production-related queries.

    Production Team Support: Assist the production team, gaining insights into production processes and challenges.

    Comprehensive Understanding: Develop a thorough understanding of both sales and production, ensuring effective support.

    Working Hours : Full time, 6 am EST – 2 pm EST.


    To excel in this role, you need to have:

    ERP System Proficiency: Know your way around enterprise resource planning systems, ensuring smooth data management and operational support.

    Effective Communication Skills: Master strong verbal and written communication, a must for connecting with clients and team members.

    Organisational Skills: Showcase the ability to organise tasks and information efficiently, keeping our operations running seamlessly.

    Proactive Problem-Solving: Demonstrate a knack for swift issue identification and resolution, boosting overall team productivity.

    Client Service Orientation: Dedicate yourself to delivering top-notch service to both internal and external clients.

    Adaptability: Navigate changing priorities with ease, excelling in multitasking within our fast-paced environment.

    Team Collaboration: Collaborate seamlessly within a team, making positive contributions to team dynamics and goals.

    As the Ideal Candidate, you should be:

    Team Player: Work effectively in group settings, valuing and appreciating the contributions of your team.

    Easy to Talk To: Foster a friendly and open communication style, ensuring effective and comfortable exchanges.

    Knowledgeable: Bring valuable insights and expertise to the team, staying well-informed in your field.

    Accepting Creative Feedback: Embrace suggestions and critiques constructively, using them to enhance your work.

    Approachable: Be accessible and welcoming, encouraging others to share ideas and concerns.

    On-Time: Demonstrate punctuality and respect for deadlines, showcasing reliability and effective time management.

    Trainable: Exhibit the willingness and ability to learn new skills, adapting to new processes or technologies.

    Eager to be Part of the Team: Show enthusiasm about joining and contributing to the team, displaying a positive and proactive attitude.

    Brownie Points for:

    HubSpot Proficiency: Experience with HubSpot or similar CRM tools for managing customer relationships and sales pipelines.

    Promotional Product Industry Knowledge: Familiarity with the promotional products sector, offering valuable insights into customer preferences and trends.

    Graphic Design Skills: Competence in Adobe Creative Suite or similar graphic design software for creating visually appealing materials and presentations.

    Community Health Awareness: Understanding of community health dynamics, providing valuable perspectives for tailoring products and services to health-related clients or events.


    What’s in it for you?

    • Competitive Salary: Earn a monthly salary of $1,800-$2,200.
    • Technology Support: Stay ahead in the tech game with a $35 monthly stipend. This allows you to access the latest and most effective technological tools essential for your role, ensuring you’re always at the forefront of innovation.
    • Insurance Benefits: Your health and peace of mind matter to the company. Starting 60 days after joining the team, they offer a $50 insurance stipend each month to support your journey towards comprehensive insurance coverage.
    • PTO: Acknowledging your hard work and commitment, they grant 17 days of earned PTO annually. This benefit is designed to give you ample time for rest, personal endeavours, or to simply recharge, reflecting their dedication to your overall well-being and life balance.

    Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

    The JobRack team are working with HealthMerch to help them find their new team member.

    The hiring process for this position will include the following steps:

    1. Completing the application form on JobRack.
    2. Recording a short video introduction of yourself.
    3. If shortlisted, completing test tasks.
    4. Attending video interviews to discuss your previous experience and the new role in more detail.

    The JobRack team has gained a full understanding of the HealthMerch’s needs and will review, filter, screen and test candidates in line with this.

    To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

    We will, of course, provide you with feedback throughout the process.

    At the request of HealthMerch applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at:

    Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

    We look forward to receiving your application!

    To make sure you receive updates on your application please add to your email address book.

    Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know.

    Other jobs you may like