Are you searching for a weekend-focused part-time role? Do you have a background in the hospitality industry? If so, we have a thrilling opportunity for you as a Weekend Operations Coordinator!

Who are we?

Coople is a premier flexible staffing agency dedicated to linking businesses with a diverse array of talented individuals for temporary and shift-based roles. With our expertise across sectors like retail, logistics, hospitality, and office, Coople provides a vibrant platform that allows companies to swiftly and efficiently meet their staffing requirements with outstanding workers.

Our commitment to flexibility, dependability, and innovation sets us apart, as we empower both clients and workers with seamless staffing solutions that adapt to the ever-changing needs of today’s workforce. At Coople, we embody principles of Agility, Collaboration, Fairness, Empowerment, and Passion, driving us to make meaningful changes.

The Role:

• Act as an integral member of our team, offering support to clients and workers during weekends
• Serve as the first point of contact for incoming inquiries via phone, email, and Intercom
• Oversee our vendor management systems
• Utilize the Coople platform to optimize job coverage for our clients every weekend
• Assist in fulfilling substantial staffing requests from key clients
• Gather user feedback to identify potential platform optimizations and service improvements
• Onboard new users to Coople while contributing to the expansion of our worker pool
• Review worker profiles and previous experiences, handling general recruitment tasks over the weekend
• Support our Cooplers in achieving their professional goals and securing fulfilling roles
• Deliver exceptional service to our clients
• Collaborate with a Customer Support Coordinator to ensure a seamless service experience
• Coordinate handovers to keep the Operations team updated on all weekend client activities

Working pattern: This part-time position requires 27 hours per week spread across three days—Friday, Saturday, and Sunday, from 09:00 to 18:00, featuring a one-hour paid lunch break each day. We are looking for candidates who can start immediately.

This position is remote, though attendance at our London office for training and onboarding during your first 2-3 weeks is preferred. We’ll schedule specific days in advance, with some training potentially occurring on weekdays.

Skills required:

• Experience in customer support, customer service, operations, or recruitment roles, preferably within a technology or platform-based setting
• A background in the hospitality industry
• Excellent communication skills, both written and verbal
• Proactive and solution-oriented, with the ability to efficiently manage multiple tasks
• Outstanding organizational skills and keen attention to detail
• Familiarity with vendor management systems and platform-based tools
• Ability to collaborate effectively with colleagues and clients
• Strong interpersonal capabilities with a customer-centric approach
• Comfortable working independently and managing priorities on weekends

Benefits:

• Join a fantastic team!
• Access to training and development opportunities
• Annual Bonus: a discretionary cash bonus based on individual and company performance in addition to your base salary
• Option Grant: eligibility to participate in the ESOP program after one year of employment
• Holiday Entitlement: with this part-time role, you’ll receive 17 days of annual leave, plus applicable public holidays in your jurisdiction
• Your voice is important: contribute to enhancing our products, processes, and tools at Coople

If you are a passionate, proactive professional who thrives in a fast-paced tech environment, we encourage you to apply today!