Become Part of AdviserPlus and Shape the Future of Human Resources

At AdviserPlus, our mission is to empower organizations to unlock their workforce’s full potential with innovative HR solutions and state-of-the-art technology. As a trusted ally to some of the UK’s most distinguished brands, we strive to simplify HR and amplify its impact.

We are currently seeking a dedicated and dynamic Senior Customer Success Manager to join our expanding team. If you possess a robust background in SaaS customer success—ideally within the realms of HR, employee relations, or people technology—and enjoy cultivating strong client relationships, driving value, and delivering exceptional customer experiences, we are eager to connect with you.

Position Insights:
Senior Customer Success Manager
Work remotely with a minimum of two monthly visits to our Ellesmere Port, Cheshire office (preferably more)
Salary: £50,454 – £65,454
Plus a Comprehensive Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships, and More
Hours: 37.5 hours each week, with flexible working hours available between 08:00-18:00, Monday to Friday
Reporting to: Customer Success Director

Company Overview:
We are a premier provider of award-winning HR technology, consulting, and advisory services in the UK.
Our clients include industry leaders such as Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post Office, Pret, and more.

Your Expertise: HR Technology, Recruitment Technology, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management

About Us:

We are at the forefront of creating an environment where people can excel, driving business success through a positive culture. Our approach simplifies the HR experience, making it more accessible and agile.

By merging cloud technology, insightful data analytics, and expert guidance, we empower our clients to engage their leadership, enhance employee experiences, and increase efficiency.

We are not just another tech company masked as HR consultants; we genuinely understand HR because it is our passion.

Our Innovative Technology:

Our award-winning employee relations case management system, empower, revolutionizes how HR leaders and managers address people matters. Delivered alongside HR expertise and robust analytics, empower facilitates efficient employee relations case management, fostering a positive organizational culture while enabling HR leaders to build agile and successful businesses.

Empower is a cloud-based SaaS platform that empowers managers to handle 90% of people matters while contributing to an impressive 8-digit Annual Recurring Revenue.

Hear from One of Our Leading Clients, Iceland:

“It’s so intuitive. It’s built around how HR advice is actually provided. We’re not fitting around the software; the software fits around us.”

Your Role as Senior Customer Success Manager:

In this pivotal role, you will serve as a key strategic partner to our clients by managing essential accounts, partnering with the Customer Success Director, and leading initiatives focused on enhancing retention and renewals.

You will develop sustainable relationships, discover growth opportunities, and ensure robust commercial and contractual governance, particularly in HR technology sectors.

Key Areas of Contribution:

+ Client Relationship Management: Act as a reliable advisor and primary contact for clients, cultivating long-term relationships that generate continuous value and satisfaction.
+ Leadership and Team Management: Oversee Customer Success Managers by conducting regular one-on-ones, performance evaluations, and providing development support.
+ Revenue and Retention: Take charge of renewal strategies to secure strong customer loyalty while identifying upsell and cross-sell opportunities to stimulate account growth.
+ Internal Collaboration and Strategic Efforts: Work closely with Sales, Product, Support, and Marketing teams to ensure aligned efforts in delivering customer success.
+ Tools and Analytics: Utilize HubSpot and other tools to accurately track customer interactions and use data-driven insights to inform decisions.

Who You Are:

+ Proven experience in a Customer Success or account management role, preferably within HR/ER technology or broader SaaS environments.
+ Exceptional communication, presentation, negotiation, and influencing abilities.
+ Proactive and customer-centric approach to building and maintaining relationships.
+ Strong organizational skills capable of juggling multiple priorities.
+ Commercially savvy with deep product and industry knowledge.
+ Skilled in interpreting data to extract actionable insights.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

What We Offer:

+ Life assurance coverage
+ Pension plan
+ Holiday purchase scheme
+ Days dedicated to volunteering
+ Long service recognition awards
+ Support for professional qualifications
+ Coverage for membership fees
+ Employee assistance programme
+ Health cashback plan
+ And more!

If you are excited about the prospect of blending technology with people management, and you are prepared to make a significant impact within a company that values innovation, collaboration, and customer satisfaction, we would be thrilled to hear from you.

Apply today and join a team that is revolutionizing how organizations support their workforce.

Interested in this opportunity? Apply here for a swift entry into our Leadership Team.
Application notice: We respect your privacy. You may be contacted via email, text, or telephone. Your application data will be processed by our talent partner RR (Recruitment Revolution) based on their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for additional information.