Mgr Digital Workplace Ops

Children’s Hospital Association

Not Specified, United States Full-time in I.T. & Communications
    • Job ID 1485974

    Job Description

    Description:

    About Children’s Minnesota

    Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on or on Twitter and Please visit childrensMN.org .

    Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

    Position Summary

    The Manager, Digital Workplace Operations is responsible for leading the teams that provide day-to-day technical support of employees and their use of digital workplace technologies. The role ensures that the overall delivery of IT services is exceptional and measured by objectives & key results (OKRs) and dashboards. The leader is an integral part of the overall Digital Workplace Services team and works closely with IT operations, service management, and endpoint management. This role has overall leadership responsibilities for the digital workplace technology teams (i.e.,M365 platform), endpoint services, and IT asset management.

    Location (e.g. remote or on-site): On-site (3 days per week)

    DHS Background Study Required? Ye

    Qualifications:

    License/Certification/Registration:

    Certification: ITIL Foundations v3 or greater preferred.

    Education:

    Bachelor’s degree required; MBA preferred.

    Experience:

    5+ years managing IT services, systems, processes, and vendors.

    3+ years direct-employee management experience

    Proven experience defining, measuring, and managing service level agreements and KPIs.

    Proven ability to create business cases and ensure support from director and C-level executives and business partners.

    Proven financial management skills with operational budget tasks and ownership.

    Awareness of workplace analytics or digital employee experience (DEX) management tools.

    Strong working knowledge of IT workplace technologies including Microsoft 365 and Endpoint Virtualization technologies.

    Experience with implementing and managing ITIL processes.

    Strong experience in leading endpoint services, IT asset management, and digital workplace teams.

    Knowledge/Skills/Abilitie

    Enablement mindset – The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.

    Change Management – The ability to effectively guide and sustain organizational change in a dynamic and complex operating environment.

    Leadership – The ability to build teams, balance team and individual responsibilities, and achieve goals through others not directly under the leader’s supervision.

    Interpersonal skills – Ability to work across business lines at senior levels to influence and effect change to achieve common goals.

    Communication – Excellent oral and written communication skills, including the ability to explain digital concepts to business leaders and business concepts to technologists, and to sell ideas and processes internally at all levels.

    Analytical and problem-solving abilities – Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules.

    Digital dexterity – The ability to learn and utilize digital workplace technologies to catalyze new ways of working.

    Vision – The ability to see and explain how the organization can exploit technology to improve employee experience and engagement.

    Customer-centric mindset – Passionate about driving improvements to employee experience.

    Delivery focused – Results oriented mindset with the drive to deliver exceptional services.

    Influence – Ability to gain agreement and support for ideas and initiatives.

    Business-results orientation – Seeks to understand business and clinical needs and works to anticipate, identify, and meet end-user needs.

    Presence – The ability to develop initiatives and drive cultural and behavioral change across the organization, and all levels of the business.

    All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.

    Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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