Join Our Team at Leone Centre!

Employment Type: Part-Time, Remote, Self-Employed Basis
Compensation: Based on experience, annual salary ranging from £31,000 to £39,000 (Full-Time Equivalent); hourly rate between £16 and £20.
Work Schedule: Flexible hours to be agreed upon with the selected candidate, estimated 15-20 hours per week (Monday to Friday from 9 AM to 6 PM, plus alternating Saturdays).

About Leone Centre
At Leone Centre, we pride ourselves on being a progressive counselling and consultancy practice that combines in-person consultations in London with online sessions available across the UK. Our mission is to provide outstanding therapeutic services within a collaborative and adaptable work environment, ensuring that each team member is valued and plays a significant role in our objectives.

Your Role
We are on the lookout for an enthusiastic Counselling Practice Manager who is ready to take on the challenge of leading our expanding counselling practice. This position is ideal for proactive individuals who possess strong organizational skills, excellent interpersonal abilities, and the sensitivity required to excel in a client-focused, emotionally intelligent setting. You will collaborate closely with the Directors of the Leone Centre, supporting both strategic initiatives and daily operations while actively fostering a culture rooted in high performance and shared values.

This role presents a remarkable opportunity for someone who thrives on working with people, solving challenges, and developing systems that boost efficiency and enhance service delivery. We seek a motivated self-starter with leadership experience, a collaborative spirit, and the ability to lead with empathy and professionalism.

Key Responsibilities

• Partner with the Directors to execute both operational and strategic goals.
• Ensure the seamless day-to-day management of the practice.
• Provide guidance, leadership, and support to the administrative team.
• Create and manage schedules and rotas for therapists and administrative personnel.
• Maintain the highest standards of client care and professionalism.
• Address and resolve client concerns with genuine empathy and tact.
• Enhance and preserve the practice’s stellar reputation and service quality.
• Coordinate regular team meetings to promote alignment and cohesion.
• Ensure adherence to internal policies and professional standards.
• Assist in recruiting, onboarding, and training new team members.
• Review and update operational policies to ensure compliance and relevancy.
• Identify and champion initiatives to improve operations and enhance services.
• Contribute to business development endeavors including project management, marketing strategies, and exploring growth opportunities.
• Meet organizational KPIs and monitor practice performance metrics.

Qualifications & Skills

• A minimum of 2 years of experience in team or service management, preferably within a health or mental health setting.
• Strong background in customer service, prioritizing a client-first attitude.
• Proven administrative and operational expertise.
• Outstanding interpersonal skills, capable of motivating and supporting team members.
• High levels of common sense, sound judgement, and sensitivity in handling client dynamics.
• Excellent leadership skills with a knack for building effective teams.
• Clear and impactful communication abilities.
• Highly organized with the capacity to juggle multiple priorities effectively.
• Demonstrated professionalism, ethical integrity, and a commitment to confidentiality.
• Proficient and confident with digital platforms, client management systems, and online booking solutions.
• Understanding of secure digital communication and data protection practices is essential.
• Experience in HR is a bonus.

How to Apply

• Please submit a cover letter alongside your updated CV.
• In your cover letter, highlight how your skills, experiences, and approach align with the core responsibilities and requirements of this position.

Please be aware that due to high application volumes, the application period may close earlier than expected. If you don’t hear back from us, it means your application was not shortlisted this time.