Partner Success Manager Nested Partnerships London Hybrid Remote


London, United Kingdom Full-time in Other
    • Job ID 1648883

    Job Description

    Who we are

    Nested is redefining estate agency in the UK. For too long, sellers have been subjected to unresponsive agents and broken processes. With a combination of groundbreaking technology and expert local agents, Nested is fixing the whole moving experience one problem at a time.

    We’ve introduced the Nested Partnership: Bringing onboard best-in-class, hyper-local agents to effectively run their own businesses under the trusted Nested brand. Agents on the Nested platform get a better work-life balance, more autonomy over how they work, and more control over their take-home. In turn, sellers get a better experience with an agent who’s motivated to get them the best possible outcome.

    Who we’re looking for

    We’re looking for someone who thrives in a fast-paced environment. On any given day, you might be delivering training sessions for our new partners, handling invoicing processes, assisting with recruitment efforts, orchestrating seamless onboarding experiences, and managing administrative tasks. You’ll also be the primary point of contact for any technical assistance our partners may require – from troubleshooting tech issues to supporting partners through any challenges they encounter. We expect that you’ll be happy to muck in and help out wherever, when required – no job is too big or too small!

    You should also be someone who loves to be accessible and isn’t afraid to put yourself and your ideas out there. We expect you’ll have the commercial savviness to push back on ideas that won’t fly and find new ways for Nested HQ to innovate and drive the business forward.

    After quadrupling the number of agents on the Nested platform in 2023, we have big growth plans ahead. You’ll be an essential part of our scaling and be responsible for owning the agent proposition, onboarding and supporting the best agents across the UK.

    We’re creating the best self-employed platform for agents and this role is crucial to ensure our agents feel supported and set up for success. Your achievements will be essential to the future success of Nested!

    We think the ideal candidate will probably:

    • Have 3+ years of experience within a supportive operational role; having experience within the property sector is a huge advantage.
    • Have confidence in leading interviews and tech training, with energy and enthusiasm.
    • Be a natural communicator who is used to having plenty of stakeholders.
    • Be tech-savvy and happy getting to grips with new software tools and products – the perfect candidate will have strong experience with GSheets, Notion and Zapier but a willingness to learn is essential
    • Have strong organisational skills so they can ruthlessly prioritise tasks that have the biggest impact
    • Possess strong attention to detail and problem-solving; this person needs to provide quick solutions to ensure partner satisfaction and success.
    • Be confident with administrative tasks and invoicing; (experience with Xero would be a big plus!)
    • Have a collaborative and team-oriented mindset: there needs to be strong collaboration between HQ and our Partners

    What’s in it for you

    Apart from the glory of building the future of estate agency, we pay competitively and everyone gets a stake in the business, in the form of stock options, so we all share in our success. We’ve earmarked around £40k for this role, depending on experience.

    You’ll also get 27 days off a year (plus bank holidays and your birthday off) to relax.

    Our ideal candidate would be in the office two days per week with the rest of the team, however, we’re open-minded on work arrangements to find the perfect candidate. Our minimum requirement is someone who can travel at least once a month to our London HQ to assist with training or onboarding sessions, but being able to travel into London more would be a great bonus.

    Nested is proud to be an equal opportunities employer:

    At Nested we embrace diversity and see it as a benefit to our company. That’s why we’re committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

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