Pensions Administration Team Leader : DB & DC Pensions – Part Remote Amersham, Buckinghamshire


Buckinghamshire, United Kingdom Full-time in Administration
  • Salary: £40000 - £46000 / YEAR
  • Job ID 1495288

Job Description

My client a Fantastic Pensions Company is actively looking to recruit a highly skilled PENSIONS ADMINISTRATOR TEAM LEADER senior/Level C. This role is offered on a permanent basis with flexible, hybrid working (2-3 days in the office).

The business is linked to pensions – DB,DC, CARE & ash balance.


Each team is managed by a team leader & work is carried out in accordance with Pension Administration Department’s control procedures which are in place to ensure accuracy the services to clients. The primary focus for a Team Leader will be on Team Management & People Management to support the team to support clients.


  • Good working knowledge of pension’s legislation & current issues.
  • A relevant degree or progress with PMI examinations is desirable, together with experience appropriate for the role in pension administration.
  • Excellent understanding of Microsoft Office programmes, in particular Excel, Word & outlook

Work Management:-

  • Takes overall responsibility for team’s workload & service to the team’s client portfolio
  • Monitors team’s performance
  • Motivates & facilitates effective team working, recognising team members may work remotely
  • Responsible ensuring team members meet standards by adhering to policies & procedures & tasks are carried out in requirement
  • Ensure scheme benefit specifications & operating manuals are reviewed regularly, are up-to-date with statutory & legislative requirements & both client & internal practices.
  • Provides timely communications to the team to keep them informed of plans
  • Ensures Task stream is used effectively & timesheets are updated correctly & regularly
  • Takes responsibility for resource planning & communicates any concerns to Operations Manager
  • Reviews skills available in the team & ensure that knowledge is shared & no risks
  • Promotes cross team working across the office
  • Holds regular meetings with all team members to discuss work & clients etc
  • Monitors team productivity using work management system & provides feedback to team members
  • Ensures teams follow standard processes & best practices to promote working practices across admin teams
  • Delegates where appropriate whilst retaining accountability
  • Actively manages the team &adhere to specific targets & respond to the need for a rapid line up of work (specific for PPF Administration)

People Management

  • Provides constructive feedback for others to improve understanding & knowledge & support development of the individual
  • Conducts regular discussions for team members
  • Manages change to ensure teams adapts to process & policy changes effectively
  • Takes a proactive approach to ensure team members’ wellbeing is prioritised using resources available to signpost additional support if required
  • Supports the Operations Manager & work closely with HR to team manage

Client Management

  • Supports Pension Administrators & Client Relationship Managers to provide the services & meet deadlines including annual tasks:- pension increases, the preparation of annual benefit statements & trustees’ report & accounts
  • Regular Client Review meetings are held, involving those from other Business Areas if appropriate.
  • Ensure client concerns or complaints are processed correctly & raised with Partner/Operations Manager & Compliance immediately
  • Communicates with clients, members & advisers
  • Reads, researches & understands all documents


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