Client Coordinator Job Description

Join us in powering the future of healthcare cost containment

Expion Health (formerly HRGi Holdings, Inc.) has an exciting opportunity for a Client Coordinator reporting to the Vice President, Pharmacy Solutions. Our team of brilliant professionals are continuously expanding the boundaries of the healthcare industry through innovations that intersect data and technology and amplifies human intelligence to result in better outcomes. We need people like you to join in our commitment to drive pure exponential value for our clients and partners.

The Client Coordinator will be responsible for managing new client implementations, providing ongoing project management, and supporting the day-to-day needs of clients. This role will focus on ensuring smooth onboarding experiences, maintaining strong client relationships, and addressing client inquiries and issues promptly. The ideal candidate will excel at coordinating internal resources, managing client expectations, and ensuring client satisfaction through consistent communication and proactive problem-solving.

To be successful in this role you’ll need:

• Strong attention to detail.
• Advanced analytical and critical thinking skills.
• Ability to adhere to strict deadlines.
• To feel at home with being part of a collaborative, nimble, and high-performing team within a fast-paced, startup-like environment.
• Excellent verbal and written communication and listening skills.
• Strong ethical standards to uphold and foster a culture of confidentiality and integrity.
• To enjoy pushing your skills and development to manage ambiguity, be adaptable, and cultivate innovation.
• To be a proactive self-starter with the ability to take initiative and work independently to drive projects and tasks to completion.
• Proficiency in Microsoft Office applications (e.g. Excel, PowerPoint, and Word).
• Excellent relationship-building skills with the ability to foster strong, collaborative partnerships.

Major Responsibilities

• New Client Implementations: Oversee the onboarding process for new clients, ensuring all client needs and expectations are met, and internal resources are aligned to support successful implementation.
• Ongoing Project Management: Manage client projects from initiation to completion, ensuring deadlines are met, and deliverables are of high quality.
• Client Support: Serve as the primary point of contact for client inquiries and concerns, providing timely and effective solutions to day-to-day issues.
• Client Communication: Maintain regular communication with clients to keep them informed of project status, updates, and any potential issues. Provide ongoing reporting and analytics to clients that offer insights into their data.
• Internal Coordination: Work closely with internal teams to ensure client needs are met and projects are delivered on time. Coordinate with internal stakeholders to resolve client issues and improve processes.
• Relationship Management: Develop and maintain strong, positive relationships with clients by understanding their needs and ensuring they are satisfied with the services provided.
• Process Improvement: Identify opportunities to enhance internal processes and improve the client experience.
• CRM Management: Utilize CRM tools (Salesforce) to track client interactions, project status, and other relevant client information.
• Risk Management: Identify potential risks in client relationships and work to mitigate them proactively.

Desired Qualifications

• Bachelor’s degree in a relevant field.
• 3+ years of experience in client coordination, project management, or a related role.
• Strong verbal and written communication skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Proficiency in CRM tools (e.g., Salesforce).
• Excellent problem-solving skills and a proactive approach to addressing client needs.
• Ability to work collaboratively with internal teams and external clients.

• Experience in the healthcare or pharmacy benefits industry is a plus.
• Willingness to travel occasionally for business needs.

What it’s like to work with us

Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare cost-management solutions. Embracing the latest opportunities that technology can offer within a rapidly evolving industry, we provide exceptional service, technology, and product innovation to meet greater challenges in healthcare cost management.

We have a distributed workforce so you can work from anywhere in the continental United States. Because of our distributed nature we have cultivated a connected culture that includes town halls, one-on-ones with executive leadership, educational forums, and even social clubs.

We offer comprehensive benefits package which includes the following:

• 100% remote work
• Medical, dental, and vision insurance
• Short term disability and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Healthcare and dependent care Flexible Spending Accounts
• Healthcare Savings Account
• 401(k) Savings and Investment Plan with company match
• Paid time off
• Phone and Internet Allowance