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Job ID 2105237
Job Description
First Help Financial (FHF) is a dynamic and rapidly expanding organization dedicated to serving the underserved in the U.S. with accessible auto loan solutions. We pride ourselves on offering outstanding support to our customers and partners, facilitated by flexible financing options and tri-lingual assistance. Our impressive growth trajectory—over 30% each year for the past nine years—highlights our commitment to our portfolio and the communities we serve.
At FHF, you will join a vibrant team of motivated professionals hailing from more than 20 countries. We adhere to high standards of professionalism while simultaneously creating an enjoyable work environment. Our culture and benefits are designed to empower your success in both your professional and personal life.
Position Overview
Role: Collections Associate
Location: Remote (anywhere in the USA)
Reporting To: Collections Team Lead
Schedule: Monday to Friday, 8:00 AM – 4:30 PM EST
Compensation: $17.90/hour plus a performance-based monthly bonus
Explore the extraordinary opportunities within our Collections Department.
About the Career Development Rotation (CDR)
Our unique Career Development Rotation is an exciting program tailored for full-time, bilingual employees, allowing you to immerse yourself in various roles across different departments. Every 12-16 months, you’ll gain invaluable experience and expand your skill set. Those starting in Collections will have the chance to transition into Funding, broadening your understanding of our business operations.
After being recognized as a "Great Place to Work" for three consecutive years, First Help Financial seeks to expand our Collections team to support our tremendous growth. As a key player in our goal-oriented Collections Department, you will engage with our borrowers through calls and correspondence within a fast-paced environment.
Key Responsibilities
In your role, you’ll:
- Provide top-notch customer service regarding collection inquiries in a busy call center.
- Open and manage client complaints.
- De-escalate customer concerns and escalate issues to management when necessary.
- Resolve discrepancies and reconcile disputes related to outstanding balances.
- Achieve departmental goals and activity metrics.
- Prepare daily and weekly reports for your supervisor.
- Conduct skip tracing as needed.
- Offer payoff quotes to dealers and customers.
- Collaborate with repossession agents as required.
- Supply customers with requested account information in writing.
- Handle inbound calls as necessary.
- Manage ownership transfers efficiently.
What You Bring to the Table
- A proven track record of career stability.
- Willingness to travel domestically for training and team-building (up to one week, twice per year).
- Fluency in Portuguese.
- High school diploma or equivalent (GED) required.
- At least six months of Collections experience or one year in a related customer service role.
- A detail-oriented mindset with a strong commitment to exceptional customer service.
- Outstanding written and verbal communication skills.
FHF Benefits
- Comprehensive Perks: Enjoy competitive salaries and generous health benefits (medical, dental, vision, LTD/STD, identity theft protection, paid parental leave, and more). We also offer paid vacation, a 401(k) match, tuition reimbursement, social events, monthly lunches, and a robust employee recognition program to foster your career development.
- Work-Life Balance: We believe in creating a healthy balance between work and personal life. While we prioritize our work with deep care for our customers and partners, we also value your time for family, friends, and self-care.
- Growth Opportunities: As FHF continues to flourish, we provide exceptional career advancement opportunities. Our record of year-over-year revenue growth creates a pathway for you to develop and establish your career, underpinned by a commitment to investing in your professional journey.
Diversity and Inclusion at FHF
First Help Financial is dedicated to fostering a culture that celebrates diversity and embraces individuals from all backgrounds, including gender, race, culture, age, sexual orientation, and beyond. We ensure accommodations are available for candidates with special needs during the interview process.
Join us in making a difference and advancing your career at First Help Financial!