Join the MedExpress Team! At MedExpress, we are committed to providing high-quality, accessible, and affordable healthcare that goes beyond our patients’ expectations. Our neighborhood medical centers are open daily from 8 AM to 8 PM, featuring a dedicated medical team ready to assist patients without the need for appointments. We offer a comprehensive range of services including urgent care, basic wellness and preventive care, as well as employer health services. As part of the Optum and UnitedHealth Group family, our mission is to empower individuals to lead healthier lives and improve the overall healthcare system. With over 250 MedExpress centers nationwide and administrative offices located in Morgantown, WV, and Pittsburgh, PA, there’s a place for you in our elite team. Join us and start doing your life’s best work.(sm)

As a Training Specialist – Non-Clinical, you will play a pivotal role in the design, delivery, and management of non-clinical training and program materials across the MedExpress platform. This position involves conducting training programs, workshops, and seminars on MedExpress culture, professional growth, service excellence, and leadership development. You’ll also engage in ongoing compliance training and the onboarding of new hires for all non-clinical staff.

Embrace the convenience of telecommuting from anywhere in the U.S. while tackling exciting challenges!

Key Responsibilities:

• Deliver engaging training sessions through virtual platforms and in-person visits to MedExpress centers. This includes onboarding new non-clinical employees, facilitating professional development across the organization, and conducting seminars on leadership, management, compliance, and regulatory standards.
• Provide comprehensive training on non-clinical operations covering policies, procedures, and daily operations within our centers.
• Assist in the design and development of training materials and manage the planning, execution, and coordination of various training initiatives.
• Partner with the Training Intake & Program Manager to conduct train-the-trainer sessions to enhance the capabilities of the training team.
• Support management in evaluating staff performance post-training, offering constructive feedback.
• Collaborate with leadership to address training-related issues, such as IT challenges, common errors, and system problems.
• Keep meticulous training records, notes, and metrics as required.
• Stay updated on MedExpress policies and procedural changes, integrating updates into training content and materials.
• Assist with logistical arrangements, including transportation, coordination of training materials, site locations, and technical setups.

You’ll be honored and acknowledged for your contributions in a stimulating environment that encourages growth and provides a clear roadmap for success in your current role and future opportunities.