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Regional Transaction Coordinator Manager

Empower Transactions

Not Specified, United States Full-time in Other
    • Job ID 1889546

    Job Description

    A Regional Transaction Coordinator Manager is responsible for making sure client and customer needs are being met and understood by each department in the company. Their duties include handling any client complaints, working to find solutions to any client issues, and managing their regions to ensure clients are experiencing a positive client-company relationship. We believe that you will achieve success by retaining agents, and staff and growing your client base month over month. Responsibilities: • Plan, execute, and manage client accounts and files • Collaborate with clients to determine service needs and expectations • Develop service plans to meet client goals and objectives • Build relationships with clients to ensure the success and retention of services • Provide regular updates, respond to inquiries, and address any client concerns in a timely manner • Partnering with Admin Services to cross-sell • Coordinate and facilitate regular client meetings • Monitor and manage the service performance of all team members • Oversee the development of new client relationships • Manage and lead a team of International Transaction Coordinators that are dedicated to supporting the client • Manage the region by inputting all service/s related data into the company system • Prepares reports that keep management and team members informed of industry news, customer news, sales objectives, accomplishments, and competitive information • Responsible for revenue/volume/retention/partnership growth targets in the assigned Region • Collecting and analyzing feedback concerning consumer needs and changes needed • Collaborating with all internal departments to ensure that customer needs are met • Handle all management including, hiring, terminations, job coverage, and more of team members in assigned Region Qualifications: • A real Estate License is preferred • Real Estate software knowledge such as OpenToClose, Back Agent, Skyslope, KW Command, Dotloop, Transaction Desk, and DocuSign preferred Compensation: $50,000 yearly + Bonuses

    • Plan, execute, and manage client accounts and files • Collaborate with clients to determine service needs and expectations • Develop service plans to meet client goals and objectives • Build relationships with clients to ensure the success and retention of services • Provide regular updates, respond to inquiries, and address any client concerns in a timely manner • Partnering with Admin Services to cross-sell • Coordinate and facilitate regular client meetings • Monitor and manage the service performance of all team members • Oversee the development of new client relationships • Manage and lead a team of International Transaction Coordinators that are dedicated to supporting the client • Manage the region by inputting all service/s related data into the company system • Prepares reports that keep management and team members informed of industry news, customer news, sales objectives, accomplishments, and competitive information • Responsible for revenue/volume/retention/partnership growth targets in the assigned Region • Collecting and analyzing feedback concerning consumer needs and changes needed • Collaborating with all internal departments to ensure that customer needs are met • Handle all management including, hiring, terminations, job coverage, and more of team members in assigned Region

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