We are on the lookout for a skilled and motivated 2nd Line Remote Support Engineer to enhance our dynamic team of technology enthusiasts at razorblue. If you are ready for an exciting challenge, your role will include the following key responsibilities:

• Delivering outstanding remote technical support for complex cases escalated from our 1st line Engineers. Your expertise will be pivotal in diagnosing issues, resolving requests, documenting incidents, ensuring adherence to SLAs, and crafting stellar end user experiences.
• Performing on-site troubleshooting at client locations as required, tackling intricate issues while representing our company with professionalism and positivity.
• Mentoring and coaching junior engineers by sharing valuable technical knowledge, fostering organizational insights, and identifying opportunities for continuous improvement.
• Actively serving as a point of contact for less experienced team members, providing guidance and support.

Our ideal candidate will possess a diverse range of technological expertise, applying these skills to solve intricate problems and deliver top-notch solutions that ensure client satisfaction!

At razorblue, exceptional customer service is at the heart of our mission. Therefore, we seek individuals with outstanding interpersonal skills and the capability to communicate complex concepts clearly. Your friendly, tech-savvy nature will stand out!

We understand that finding the perfect candidate who meets every requirement can be challenging. That’s why we value those who are eager to learn and grow over time by utilizing our development resources and participating in peer learning. If this resonates with your aspirations, we encourage you to apply!

Key Qualifications:

• A valid Full UK Driving License
• Proven ability to work independently
• Strong communication and relationship-building skills
• Experience in corporate or Managed Service Provider (MSP) technology environments
• Proficiency in administering Microsoft Active Directory, Exchange Server & Office 365
• CompTIA certification, relevant apprenticeship, or higher education background
• Degree or equivalent qualifications are preferred
• A people-centric approach to service
• Competence in Windows desktop and application support
• Experience with tablet and mobile device support
• Ability to troubleshoot networks, utilizing skills like ping and traceroute
• Insight into razorblue’s business operations, clients, and market dynamics
• Familiarity with Veeam Backup & Replication and Microsoft Group Policy
• Understanding of Azure AD Sync and Azure AD Connect
• Excellent English communication skills to articulate complex technical issues effectively

At razorblue, we prioritize continuous learning and personal development as core components of our culture. We invest significantly in nurturing our personnel, encouraging growth beyond existing expertise.

Joining an IT partner like razorblue requires enthusiasm, a passion for technology, collaborative spirit, and a drive to innovate. Whether you aspire to deepen your knowledge across the IT landscape or specialize in a specific area, we offer the environment for that growth. We emphasize passion and a keen desire to learn over merely having the highest qualifications. Our commitment to development resulted in 34 promotions in 2022!

Embracing a hybrid working model, we maintain a balance that fosters natural learning opportunities while enhancing our cohesive team culture.

Benefits Include:

• Competitive base salary starting at £29,500 per annum, based on experience and skills
• 25 days of annual leave plus public holidays and the option to purchase an additional 10 days
• A day off to celebrate your birthday (because it’s your day!)
• £2000 referral bonus for recommending other talented tech professionals
• Enhanced family support, including maternity, paternity, and adoption leave, plus a Baby bonus
• Fully funded training and certifications to broaden your skillset
• Two paid charity volunteering days each year
• Discounted broadband services
• Life insurance benefits
• Comprehensive private health insurance with AXA Health
• Quarterly team social events
• Cycle to Work scheme
• Access to the latest technology through our partnership with Currys
• Eco-friendly options with our electric vehicle scheme

We are dedicated to creating an inclusive recruitment process. If you require reasonable adjustments to participate in the application or interview process, please reach out—we are here to support you.

Important Note for Agencies/Recruiters:
To streamline our hiring process, we kindly ask recruitment agencies to refrain from contacting us about our job openings. We invite individual candidates to apply directly through our website, allowing us to manage applications effectively. Please understand that razorblue does not accept unsolicited or speculative CVs. Thank you for your cooperation and for helping us find the ideal fit for our team!