Join our dynamic team as an Account Manager, where you’ll play a pivotal role in executing the UK sales strategy across targeted markets. Your primary focus will be on nurturing relationships with existing customers, striving to upsell and cross-sell our innovative range of products and services. You’ll be instrumental in retaining and expanding our customer base, pushing past revenue goals with your determined approach.

While this position is remote within the UK, regular travel to client sites and our London office is expected. Candidates located in the North East or Yorkshire area are preferred.

Key Responsibilities:

• Act as the main point of contact, fostering long-term, value-driven relationships with Dye & Durham clients and delivering outstanding customer experiences daily.
• Implement and execute strategies aimed at exceeding revenue goals, customer retention, and minimizing churn.
• Identify and seize upsell, cross-sell, and renewal opportunities to meet and surpass sales targets.
• Negotiate contracts effectively and close agreements to optimize profits.
• Engage proactively with customers through various channels, including email, phone, video presentations, and face-to-face meetings, to enhance revenue generation, product utilization, and overall customer satisfaction.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Oversee the timely and successful delivery of our solutions and projects tailored to customer needs and objectives.
• Communicate progress on monthly and quarterly initiatives to both internal teams and clients.
• Track and report on key account metrics, such as revenue growth, retention rates, and churn risk.
• Examine and analyze customer engagement with our products.
• Collaborate with Sales and Marketing teams to create strategic marketing initiatives and ensure KPIs are on track.
• Maintain comprehensive client records in Salesforce, including tracking contract updates and renewals.
• Provide feedback to Product teams to ensure a customer-centric development approach.
• Stay informed about industry trends, market insights, and build a robust professional network.

Skills, Knowledge & Expertise:

• A minimum of 3 years of experience in account management, customer success, sales, or customer service, preferably in a B2B software environment (SaaS experience is a plus).
• Proven ability to thrive in a fast-paced, agile setting.
• Exceptional communication, presentation, and influence skills to engage stakeholders at all organizational levels.
• A strong eagerness to learn our product functionalities to deliver effective training and demonstrations to customers and prospects.
• Self-motivated with a passion for surpassing customer expectations.
• Strong collaboration and presentation abilities.
• Willingness to travel up to 20% for client trainings, meetings, and conferences across the UK.
• A background in business, accounting, law, or a related field, or equivalent experience in the legal industry is beneficial.

Why Choose Dye & Durham?

At Dye & Durham, we are committed to innovation and excellence! As a frontrunner in our sector, we empower our employees with valuable internal and external training opportunities to prepare them for the next step in their professional journey. We offer competitive salaries and a comprehensive benefits package, including healthcare, pension plans, company discounts, wellness programs, and paid time off for moving or volunteering for your favorite charities. Do you align with our values?

• We constantly seek to improve and ask how tomorrow can be even better.
• We’re passionate about addressing our customers’ challenges head-on.
• Our ideas know no limits.
• We embrace diverse perspectives and promote open dialogue.
• We take ownership of our work and celebrate successes together.