Optum is a dynamic global leader dedicated to transforming healthcare by leveraging innovative technology to enhance the health of millions around the world. Join our committed team and play a pivotal role in improving health outcomes by ensuring individuals have access to essential care, pharmacy benefits, data, and resources to maintain optimal wellness. At Optum, you will immerse yourself in a culture that prioritizes inclusion, thrives on talent, and supports your career development with robust benefits and opportunities to make a positive impact on the communities we serve. Together, let’s embark on a journey of Caring. Connecting. Growing together.

This full-time role requires flexibility to work within various 8-hour shift schedules from Monday to Friday, during our operational hours of 8:00 a.m. to 5:00 p.m. Occasional overtime may be required based on business needs. Your workplace will be at our headquarters located at 1 Optum Circle, Eden Prairie, MN, 55344.

As part of our onboarding process, you will benefit from a week of comprehensive on-the-job training tailored to fit your schedule, taking place onsite during your first week.

For those residing in Eden Prairie, MN, you’ll enjoy the flexibility of remote work while tackling challenging tasks.

Your Key Responsibilities Will Include:

• Actively pursuing collections on past due invoices.
• Engaging professionally with clients to expedite invoice payments.
• Analyzing the causes behind overdue invoices.
• Collaborating with internal departments (such as Billing and Client Management) to resolve payment issues.
• Partnering with Cash Applications, Billing, and Client Management teams.
• Investigating and rectifying collection discrepancies and problems.
• Reconciliation of payment applications per customer instructions.
• Maintaining effective communication with both internal business users and clients.
• Providing aging reports and other data as requested.
• Working independently while seeking guidance when needed and contributing to team efforts.
• Adhering to department SLA standards.
• Monitoring internal and external mailboxes for the Accounts Receivable Solutions Team.
• Offering support to team members as needed.
• Training team members in your area of expertise, particularly in collection portfolios.
• Resolving disputes efficiently.
• Keeping precise records of collection efforts.
• Collaborating with billing, cash application, sales, finance, and legal teams.
• Preparing reports on collection status and risk exposure.

Additional Responsibilities:

• Identifying process enhancements within the current collections platforms and procedures.
• Assisting in the upkeep of collection protocols.
• Documenting and maintaining necessary internal controls.
• Striving to improve customer satisfaction by addressing issues professionally.
• Proposing process improvements to management.
• Updating management on changes to business-specific processes that may affect procedural documentation.

We value your contributions and recognize your achievements in a challenging environment that provides clarity on success while fostering pathways for advancement in your career.

Essential Qualifications:

• A High School Diploma / GED.
• A minimum age of 18 years.
• At least 1 year of Business-to-Business collection experience.
• Experience in contacting business clients via phone and email for overdue accounts.
• Proficient in a metrics-driven environment.
• Familiarity with collections, primarily through phone and email.
• Experience in payment reconciliation.
• Intermediate proficiency in Microsoft Excel (including Pivot Tables, data sorting, and reconciliation).
• Willingness to work onsite twice a month at our Eden Prairie headquarters, with full-time onsite availability during training.
• Availability to work full-time, Monday through Friday, within our standard business hours. Flexibility for occasional overtime may be required.

Preferred Qualifications:

• Experience with GetPaid or PeopleSoft Collection Software.
• Familiarity with various Collection Software tools.
• Experience with accounting software.
• Background in large-scale ERP environments.
• Prior work experience in a global organization.
• Knowledge of Accounting Bad Debt Reserve policies.

Remote Work Requirements:

• Residence within 2 hours of Eden Prairie, MN, 55344.
• Ability to secure all company-sensitive documents.
• Establishing a dedicated workspace that ensures privacy and security.
• Access to a high-speed internet connection approved by UnitedHealth Group or having existing reliable high-speed internet service.

Soft Skills You Should Possess:

• Strong negotiation, problem-solving, and conflict resolution abilities.
• Excellent communication skills, adaptable to a diverse audience.
• Self-motivated, resourceful, and able to learn quickly while working independently.

All remote employees must comply with UnitedHealth Group’s Telecommuter Policy.

The salary range for this position is $49,300 to $96,400 annually, contingent upon full-time employment. Compensation varies based on factors such as local labor market rates, educational background, work experience, and certifications. UnitedHealth Group adheres to all applicable wage laws and offers a comprehensive benefits package, including recognition programs, equity stock purchase options, and 401(k) contributions, subject to eligibility. Regardless of where you start your career with UnitedHealth Group, you will have access to a wide array of benefits and incentives.

At UnitedHealth Group, we are dedicated to helping individuals live healthier lives and improving the health system for everyone. We believe that every person, regardless of race, gender, sexual orientation, age, location, or income, deserves access to health and well-being. However, we recognize that barriers still exist, disproportionately affecting marginalized groups. We are committed to making a difference in equitable healthcare delivery and reducing health disparities—an integral part of our organizational mission.

UnitedHealth Group is an Equal Employment Opportunity employer, and qualified candidates will be considered for employment without regard to any protected characteristics under applicable laws.

Please note that UnitedHealth Group maintains a drug-free workplace, and candidates will be required to pass a drug test before starting employment.