Exciting Opportunity for a Remote Benefit Customer Service Representative – Please Read Carefully Before Applying

We are thrilled to announce an excellent fully remote opportunity in the role of Benefit Customer Service Representative.

Important: Please ensure you read this entire job posting as incomplete applications will not be reviewed.

Application Essentials:

• Review Timeline: Please allow time for application review. While you may not hear from us immediately, we anticipate reaching out by late June or early July, with start dates beginning in August.
• Location Requirement: This position is remote, but you must live within an hour’s commute from the specified city. Attendance on-site is required on your first day for a brief orientation and equipment pickup.
• Compensation: The pay rate ranges from $16.50 to $18.75 per hour, depending on your location. This will be a contract position initially.
• This role offers a contract-to-hire pathway (lasting 4-6 months) with the possibility of permanent placement based on your performance and attendance.

How to Apply:

1. Submit Your Resume:
• Email your most current resume to us.
• Ensure accuracy in all job titles, employment dates (MM/YYYY), and educational history, as all details will be verified.
• Only include the highest level of education completed (High School Diploma or GED minimum required).
2. Video Interview via HireVue:
• You will receive an email to complete a recorded video interview.
• Dress professionally, choose a quiet, private setting, and respond to all questions thoughtfully, as this video will significantly influence the hiring decision.

Training and Start Dates:

• Initial training sessions commence on:
• August 18th
• New classes will begin every Monday through October, allowing you to be considered for subsequent classes if not selected immediately.
• Time-off requests cannot be accommodated during the first 90 days. Please do not apply if you anticipate taking extended time off during this period.

Role Overview:

In your capacity as a Benefit Customer Service Representative, you will provide essential support to clients regarding their healthcare and pension benefit plans via phone, email, and webchat. Initially, you will focus on one client, with the potential for cross-training on additional accounts based on your performance and dedication.

Key Responsibilities include:

• Providing empathetic, accurate, and professional assistance through various communication methods.
• Upholding confidentiality per HIPAA guidelines and data security policies.
• Translating complex benefit details into understandable terms for clients.
• Utilizing internal tools and documentation to address inquiries and anticipate client needs effectively.

Schedule and Flexibility:

• Full-time hours during peak periods (40 hrs/week) and potential overtime may be required.
• During off-peak seasons, hours may fluctuate between 32-40 hrs/week to align with client needs.
• No weekend shifts – workdays are Monday through Friday!
• Shift availability is required between 7:00 AM – 8:00 PM (or 5:30 AM – 8:00 PM for select West Coast positions).

Qualifications:

• High School Diploma or GED is a must.
• Previous experience in customer service or call center settings is preferred but not essential.
• Fluent English speakers are encouraged to apply.
• Are you bilingual in Spanish or French? You could earn an additional $0.75/hr (full fluency is required).

If you are eager to take the next step in your career, please forward your resume to Kyle Gregory at the provided email address. We are excited to review your application and look forward to the possibility of you joining our team!