Category: Customer Service/Support

About TP

TP is a leading global provider of digital business services, dedicated to empowering renowned brands with cutting-edge, digitally-driven solutions that optimize their operations in significant and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, we operate on a vast scale while maintaining a localized presence, enabling us to positively impact communities, clients, and the environment.

Why Join TP?

• Comprehensive Paid Training
• Attractive Compensation Packages
• Robust Benefits Package (includes Medical, Dental, Vision, 401k, and more)
• Generous Paid Time Off
• Employee Wellness and Engagement Initiatives

Your Role at TP

By seamlessly blending high-tech innovations with personalized service, TP simplifies, accelerates, and secures operations for our clients. You will play an essential role in this process, supporting our customers through their inquiries and uncovering inventive solutions. This dynamic environment offers you the opportunity to connect with diverse individuals, ensuring that no two days are alike. As you advance and challenge yourself, you’ll unlock your potential to grow within the company.

Many success stories originate from our team; our Chief Client Officer began her journey at TP as an agent and rose to the top. At TP, the opportunities for advancement are boundless!

Currently, TP is hiring individuals residing in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Impact: Key Responsibilities

• Act as a knowledgeable resource for employees, offering support via phone, email, or chat.
• Address inquiries related to pay, time off, and benefits, ensuring accuracy and confidentiality.
• Utilize your expertise in Workday and ServiceNow case management tools to handle employee support cases efficiently.
• Apply critical thinking skills to analyze and resolve moderately complex and sensitive issues.
• Ensure adherence to company policies and procedures while assisting employees.

What We Seek

• Must be 18 years of age or older
• High school diploma or equivalent

Essential Qualifications

• Experience:
• A minimum of 3 years in employee support/HR, with a solid understanding of company policies, benefits, payroll, and HRIS.
• Alternatively, 4 years of experience in customer service support with basic HR knowledge is acceptable.
• Educational background in HR Management, HRIS, or equivalent fields is preferred.
• Technical Skills:
• Proficiency in Workday or other HRIS systems is necessary.
• Familiarity with ServiceNow case management tools is highly preferred.
• Communication Skills:
• Exceptional written and verbal communication skills in both English and Spanish at an advanced professional level (C1 or higher).
• Critical Thinking & Problem Solving:
• Strong research and active listening abilities to resolve inquiries effectively.
• Additional:
• General knowledge of employee compensation, time off, and benefits is advantageous.
• Typing speed of 50-60 WPM is required.

Work-from-Home Requirements

• Internet Specifications:
  • Minimum download speed of 25.0 Mbps
  • Minimum upload speed of 10.0 Mbps
  • No packet loss and a ping under 30ms from your ISP
  • No Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN connections
  • Proof of internet specifications required
• Must have a clean and quiet workspace

Join the TP Family

We are committed to fostering an environment where every employee feels valued, inspired, and supported, allowing them to bring their best selves to work each day. Our belief is that when employees are content and healthy, their productivity, creativity, and engagement flourish. We strive for a healthy work-life balance and emphasize a culture of inclusion and diversity where everyone feels welcome and appreciated.

TP is proud to be an Equal Opportunity Employer.