Ignite your career and make a meaningful difference in the lives of others with TTEC’s exceptional employment experience. As a Bilingual Licensed Healthcare Insurance Agent – Spanish-English working remotely, you’ll play a crucial role in bringing a human touch to business interactions.

Join our dedicated TTEC work-from-home team, which proudly serves 37 preferred residency states. Please note that we are not hiring from Alaska, California, Hawaii, Montana, or outside the United States. In particular, residents of Colorado, Florida, Illinois, Louisiana, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. may be considered based on specific business needs.

Our employees have spoken, and our workplace culture shines through our Great Place to Work® certification in the United States!

What You Will Do

As a vital member of our team, you will leverage your knowledge and skills to assist customers in navigating their healthcare coverage options with compassion and professionalism. Your commitment to delivering exceptional service will transform ordinary customer interactions into memorable experiences.

In your role as a Licensed Healthcare Insurance Agent, your day-to-day responsibilities will include:

• Guiding individuals to understand their coverage options and assisting them in choosing the products and services that best meet their health and financial needs.
• Providing full-cycle customer service and sales support—be it responding to inbound inquiries or following up with outbound calls.
• Listening actively and compassionately to customer inquiries, ensuring the right solutions are identified efficiently.
• Recognizing additional customer needs and helping them enhance their product or service selections.
• Completing sales or renewals of health plans tailored to each customer’s unique requirements. Sales conversions will be a key aspect of your success.

What You Bring to the Table

• A current health insurance license in your state of residence.
• High-speed internet connection (minimum of 25 mbps download and 10 mbps upload).
• A minimum of six months of sales experience.
• A strong commitment to maintaining patient privacy in accordance with HIPAA guidelines.
• Exceptional customer service skills characterized by empathy, compassion, and attentive listening.
• A high school diploma or equivalent.
• Proficient computer navigation skills, as this role is entirely remote.

What You Can Look Forward To

• Career support for your professional growth and development.
• An inclusive company culture that encourages community involvement and giving back.
• A global team of energized lifelong learners aligned with our company values.
• Full reimbursement for license fees as your employer.
• Continuing education opportunities funded by TTEC.
• Full-time, regular positions with a guaranteed hourly rate of $24/hour post-July 15th, complemented by performance-based bonuses—most agents earn $26/hour, with top performers reaching $28/hour.
• A comprehensive benefits package offering PTO, tuition reimbursement, health initiatives, and wellness incentives.

Learn more about us and the opportunities we offer.

A Few Additional Details About Your Role

At TTEC, we are invested in your success and will ensure you have the training and support you need throughout your career journey. From your initial training to personalized coaching sessions via webcam and access to thousands of free courses, we are dedicated to your professional advancement. The one essential trait that you bring—your caring and supportive nature—will shine as you assist customers. Our TTEC community is your global family, ready to support you.

You will report to a Team Lead and contribute to uplifting the customer experience while fostering a collaborative team-oriented success.

About TTEC

At the heart of our organization is a commitment to customer satisfaction. Since 1982, we have enabled companies to foster engaging and profitable customer experiences that blend humanity with technology. On behalf of some of the world’s most recognized brands, we connect with millions of customers daily through various communication channels. Your journey to create exceptional customer experiences starts with you.

TTEC values diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are dedicated to nurturing a diverse and inclusive workforce that celebrates and respects the myriad cultures and perspectives within our global teams. We strive to reflect the communities we serve, delivering outstanding service and technology with a focus on humanity. At TTEC, we ensure every employee feels valued, included, and comfortable expressing their authentic selves at work. Our diversity is our strength, allowing us to cultivate diverse viewpoints and enabling you to contribute uniquely to our mission.