Become a vital part of Sedgwick, where our mission is to support individuals worldwide as they navigate through unforeseen challenges. With us, you will not only advance your career but also immerse yourself in a nurturing environment that values your well-being and work-life harmony. The possibilities for personal and professional growth are limitless here.

Recognized by Newsweek as one of America’s Greatest Workplaces and certified as a Great Place to Work, Sedgwick is also celebrated among Fortune’s Best Workplaces in Financial Services & Insurance.

Client Services Representative (Remote)

Preferred: Background in Claims Management

Required: Exceptional organizational, analytical, communication, and customer service aptitude

PRIMARY PURPOSE: You will take charge of accounts associated with designated programs, ensuring that procedures and processes are upheld to enhance customer satisfaction and maintain high service standards.

KEY RESPONSIBILITIES

• Facilitate contract renewals and prepare client service instructions for assigned accounts.

• Coordinate pricing for renewals, establish location coding parameters, and prepare various reports, including stewardship.

• Inform clients on loss data and analyze key cost drivers affecting assigned programs.

• Oversee project activities, serving as the main point of contact for clients and striving to boost overall satisfaction.

• Recognize issues influencing service consistency and customer experience; collaborate with program management to resolve them and identify service trends for improvement.

• Explore and suggest cross-selling opportunities.

ADDITIONAL RESPONSIBILITIES

• Undertake other duties as assigned.

• Support the organization’s quality initiatives.

• Travel as needed.

QUALIFICATIONS

Education & Licensing

A Bachelor’s degree from an accredited institution is preferred; candidates actively pursuing CPCU, AIC, ARM, or related designations are encouraged.

Experience

Minimum six (6) years of related experience or a combination of education and experience, including at least one (1) year as an Account Coordinator or three (3) years in claims adjusting.

Skills & Knowledge

• Proficient in customer service and knowledgeable in one of the following areas: workers compensation, liability, or disability claims management.

• Strong verbal and written communication skills, including presentation abilities.

• Proficient with Microsoft Office Suite and other relevant technology.

• Excellent analytical and interpretative skills.

• High level of organizational skills.

• Strong interpersonal, negotiation, and facilitation skills.

• Capable of thriving in a team-oriented environment.

• Adept at managing conflicts and addressing challenging situations in a fast-paced setting.

• Ability to meet or exceed established performance competencies.

WORK ENVIRONMENT

Reasonable accommodations will be considered as needed.

Mental: Requires clear conceptual thinking, excellent judgment, problem-solving skills, and the ability to handle multiple priorities and deadlines effectively.

Physical: Involves computer keyboarding and travel as required.

Auditory/Visual: Requires hearing, vision, and communication abilities.

NOTE: A background credit check is necessary for this position due to security clearance requirements.

The responsibilities outlined in this document reflect the general nature and scope of work for this role. They may not be exhaustive, and management retains the discretion to modify duties as necessary.

In compliance with legal requirements, Sedgwick provides a reasonable salary range for positions subject to pay transparency laws. The starting pay for this role in the specified jurisdiction is between $60,000 and $70,000 per year. We offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401k with matching, paid time off, disability and life insurance, and additional perks.

Sedgwick is proud to be an Equal Opportunity Employer and adheres to a Drug-Free Workplace policy.

If you are excited about this opportunity but feel your experience doesn’t align precisely with our requirements, we still encourage you to apply! At Sedgwick, we embrace diversity and believe that unique experiences and perspectives contribute to a richer workplace.

As the global leader in risk and claims administration, Sedgwick empowers clients to navigate challenges with confidence. Our top-tier expertise, bolstered by cutting-edge AI technology, defines the standard for excellence in claims management, loss adjusting, benefits administration, and product recall services. Join our community of over 33,000 colleagues and 10,000 clients across 80 countries to be part of a transformative journey in the evolving landscape of risk management. For more information, visit our website.