Join our dynamic team as a Client Experience Specialist, where you’ll play a vital role in managing all non-licensed aspects of real estate transactions from contract to closing. Your primary focus will be to ensure a fluid experience for agents, clients, and all involved parties, contributing to the innovative ways we are redefining real estate at Coldwell Banker.

Success in this position relies on your ability to juggle multiple responsibilities, solve problems swiftly, and communicate effectively with a variety of stakeholders. You’ll inspire confidence in our agents, homebuyers, and sellers, ensuring they feel assured that their transactions are expertly handled.

Embrace the flexibility of working 100% remotely while supporting various markets.

Key Responsibilities

Your role will encapsulate a variety of essential duties, which may include but are not limited to:

• Handling non-licensed administrative tasks for real estate agents, diligently tracking contractual dates and deadlines to guarantee timely and accurate transaction closures.

• Working in close partnership with the agent services department, agents, or third-party entities to ensure all necessary documentation is collected and compliant within transaction files.

• Organizing transaction specifics in designated systems while providing real-time updates to agents, clients, and all other parties involved.

• Acting as the central point-of-contact for all stakeholders during the closing process, which includes gathering necessary documents for a clear-to-close.

• Coordinating and confirming the scheduling of home inspections, appraisals, and closures with all deal participants.

• Regularly managing communications with everyone involved in the transaction to ensure seamless progress.

• Prioritizing exceptional service to agents and all parties with a positive attitude to foster a smooth experience.

Requirements

• A minimum of 2 years of experience in real estate, mortgage, title administration, or transaction coordination is essential.

Key Competencies

To excel in this role, candidates should showcase the following competencies:

• Self-motivated and independent, thriving in a fast-paced, high-volume, paperless environment.

• A people-centric approach, placing agents and consumers at the core of every transaction by anticipating their needs and delivering outstanding customer service.

• Strong technical skills, with the ability to learn and proficiently use multiple software systems.

• Critical thinking and problem-solving skills, with a track record of identifying and resolving issues efficiently, while maintaining confidentiality.

• Collaborative mindset, open to new ideas and enthusiastic about trying innovative approaches.

• Excellent oral and written communication skills, effectively conveying messages in both positive and challenging situations.

• A commitment to quality assurance, ensuring accuracy and thoroughness in every task undertaken.

• Adaptability to changing work environments, effectively managing competing demands while remaining resilient through challenges.

• Strong ability to foster collaborative relationships, developing and maintaining productive connections with agents and colleagues.

Comprehensive Benefits Package

At Anywhere, we take pride in offering a robust benefits package that includes:

• Medical, Dental, and Vision insurance, along with Short-term and Long-term disability coverage, and AD&D.

• A 401(k) savings plan with company matching contributions.

• Generous Paid Time Off, inclusive of holidays, vacation, and sick leave.

• Paid Family and Paternity Leave.

• Life Insurance coverage.

• Business Travel Accident Insurance.

• Access to LinkedIn Learning for professional development.

• Tuition reimbursement for approved educational programs.

• Incentives for our Employee Referral Program.

• Adoption Assistance support.

• Access to our Employee Assistance Program.

• A Health and Wellness Program featuring various incentives.

• Exclusive Employee Discounts.

• Opportunities to join Employee Resource Groups.

Coldwell Banker, a globally recognized brand specializing in multi-million dollar properties, is a subsidiary of Anywhere Real Estate Inc., one of the largest residential real estate brokerage franchisors with approximately 2,800 offices and over 99,000 associates across the U.S., Canada, and 40 other countries.

At Anywhere, we empower every individual’s next career move! Our distinctive scale, expertise, vast network, and innovative business model position us as trusted advisors through every stage of the real estate journey. We seek strategic thinkers who are excited to innovate and deliver exceptional results while nurturing a people-first culture that values empowerment, collaboration, and growth. Learn more about our values in our annual Impact Report.

Our award-winning culture makes us proud, as we’ve been consistently recognized as an employer of choice by notable organizations, including:

• Great Place to Work

• Forbes World’s Best Employers

• Newsweek World’s Most Trustworthy Companies

• Ethisphere World’s Most Ethical Companies

EEO Statement: We are an Equal Opportunity Employer, including disability and veteran status.