Join us as a Client Experience Specialist, where you will be the heart of our transaction process, managing all non-licensed elements from contract initiation to closing. Your mission is to enhance the experiences of agents, consumers, and all parties involved in a real estate deal. In collaboration with our dynamic team at Coldwell Banker, you’ll play a pivotal role in transforming the way we conduct business by streamlining and simplifying transactions.

Success in this role requires a mastery of multitasking, problem-solving aptitude, and effective communication skills with agents, clients, third parties, and our internal teams. As a valuable resource, you will build trust with agents and homebuyers alike, ensuring their transactions are handled with professionalism and expertise.

This position is completely remote, supporting a variety of markets, with a working schedule aligned to Pacific Time.

Main Responsibilities

Your tasks will include, but are not limited to:

• Executing non-licensed administrative functions for real estate professionals. This includes managing contract dates and deadlines to guarantee timely, efficient, and precise closures of transactions.

• Collaborating closely with the agent services team, agents, and other stakeholders to secure all necessary documentation for compliance in transaction records.

• Organizing detailed transaction information in relevant systems, while keeping agents, clients, and third parties continuously informed.

• Acting as the primary point of contact for all deal stakeholders throughout the closing process, which encompasses gathering required documentation for clear to close.

• Coordinating and confirming the scheduling of home inspections, appraisals, and closings with all involved parties.

• Proactively managing communication and regular updates for everyone engaged in the transaction.

• Focusing on superior service for agents and all parties with a positive demeanor to ensure a smooth experience.

Qualifications & Experience

• A minimum of 2 years of experience in real estate, mortgage, title administration, or transaction coordination is essential.

Key Competencies

The ideal candidate should display the following competencies:

• Self-motivated and capable of working autonomously with a strong sense of urgency in a fast-paced, high-volume paperless environment.

• A people-first mindset that centers the agent and consumer, anticipating their needs to deliver outstanding service throughout the transaction.

• Proficient in learning and navigating various software systems with a high level of competence.

• Adept at critical thinking and problem-solving—able to identify and address issues promptly, thoughtfully analyze information, and maintain confidentiality.

• Collaborative, remaining open to new ideas and displaying a willingness to explore innovative solutions.

• Exceptional oral and written communication skills, articulating clearly and persuasively in all situations to address and resolve concerns.

• Commitment to quality assurance, demonstrating accuracy and diligence while monitoring personal work to uphold high standards.

• Adaptable to changes in the work environment, effectively prioritizing and managing competing demands while remaining resilient in the face of challenges.

• Skilled in developing and nurturing collaborative relationships with agents and colleagues, providing valuable information, assistance, and support.

Benefits at Anywhere

• Extensive benefits package including Medical, Dental, Vision, Short-term and Long-term disability, and AD&D coverage.

• 401(k) retirement plan with company matching.

• Generous Paid Time Off including Holidays, Vacation, and Sick Days.

• Paid Family and Paternity Leave.

• Life Insurance and Business Travel Accident Insurance.

• Access to LinkedIn Learning for professional growth.

• Tuition reimbursement for eligible educational programs.

• Employee Referral Program incentives.

• Adoption Assistance and Employee Assistance Programs.

• Health and Wellness Programs with incentives.

• Exclusive Employee Discounts and Resource Groups.

Coldwell Banker is a premier brand known for selling luxury homes worldwide and is among the largest residential real estate brokerage franchisors, boasting around 2,800 offices and over 99,000 sales associates across the United States, Canada, and 40 other nations. Coldwell Banker operates under the umbrella of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is at the forefront of the future of real estate. We represent a portfolio of renowned brands, including Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby’s International Realty, catering to nearly 1 million home sales annually in over 118 countries and territories. Our diverse integrated services range from franchise and brokerage to relocation and closing operations, ensuring we meet the evolving needs of the market.

At Anywhere, we are committed to empowering your career journey.  We pride ourselves on our expansive scale, deep expertise, and strong networks that position us as a reliable partner in every real estate transaction. We actively seek out talented individuals who are strategic thinkers, innovative problem solvers, and focused on achieving remarkable results. Our people-first culture thrives on empowerment, creativity, and collaboration as we advance the industry together. You can discover more about our commitment to culture and values in our annual Impact Report.

We take great pride in our award-winning workplace culture, consistently recognized as an employer of choice by numerous organizations, including:

• Great Place to Work

• Forbes World’s Best Employers

• Newsweek World’s Most Trustworthy Companies

• Ethisphere World’s Most Ethical Companies

EEO Statement: EOE including disability/veteran