Join us as a Client Experience Specialist, where you’ll play a pivotal role in delivering exceptional service throughout the transaction process. This position involves overseeing all non-licensed facets of real estate transactions from contract initiation to final closing, ensuring a seamless journey for agents, clients, and all involved parties. Collaborate with a dynamic team at Coldwell Banker, as we innovate ways to streamline the real estate process and enhance client satisfaction.

Success in this role hinges on your ability to juggle multiple tasks, think critically, and communicate clearly with agents, clients, third-party vendors, and internal teams. As a reliable resource, you will instill confidence in agents, homebuyers, and sellers alike, reassuring them that their real estate transactions are being expertly managed.

This is a fully remote opportunity, supporting various markets. Experience in transaction coordination within Washington or Oregon is highly preferred.

Key Responsibilities

Your duties will include, but are not limited to:

• Handling non-licensed administrative tasks for real estate agents, managing critical contractual dates and deadlines, and ensuring timely and accurate transaction closings.

• Working closely with the agent services department, agents, and third parties to secure all necessary documentation for compliance within the transaction files across appropriate systems.

• Organizing all transaction information in relevant systems while providing continuous updates to agents, clients, and external stakeholders.

• Acting as the primary point of contact for all deal stakeholders, including agents and their clients throughout the closing process, obtaining required documentation for a clear-to-close status.

• Coordinating and confirming home inspections, appraisals, and closing schedules with all relevant parties.

• Maintaining regular communication with all participants in the transaction, ensuring everybody is informed and engaged.

• Delivering exceptional service with a positive demeanor, prioritizing the needs of agents and clients to foster a smooth transaction experience.

Education / Experience

• At least 2 years of experience in real estate, mortgage, title administration, or transaction coordination is required.

Essential Competencies

To thrive in this position, you’ll need to demonstrate the following skills:

• Self-motivated with the ability to work independently in a fast-paced, high-volume, paperless environment.

• A people-first mentality, focused on anticipating the needs of agents and clients to deliver outstanding customer service throughout the transaction process.

• Proficient in navigating multiple software systems with a high level of technical competence.

• Strong critical thinking and problem-solving abilities to address issues in a timely manner while maintaining confidentiality.

• Collaborative spirit, open to new ideas and willing to try innovative approaches.

• Excellent oral and written communication skills, effectively conveying information in various situations to resolve issues clearly.

• Attention to detail and quality assurance, demonstrating thoroughness and accuracy in all responsibilities.

• Adaptability to changing environments, managing competing demands and unexpected challenges with resilience.

• Ability to build and maintain strong relationships with agents and colleagues, providing support and information as needed.

Employee Benefits

At Anywhere, we take pride in offering a comprehensive benefits package designed to support our employees, including:

• Medical, Dental, Vision, Short-term and Long-term disability, AD&D

• 401(k) retirement plan with company match

• Generous Paid Time Off policy, including holidays, vacation days, and sick leave

• Paid Family & Paternity Leave

• Life Insurance

• Business Travel Accident Insurance

• Access to LinkedIn Learning for professional development

• Tuition reimbursement for approved educational programs

• Employee Referral Program

• Adoption Assistance Program

• Employee Assistance Program

• Health and Wellness initiatives and incentives

• Employee Discounts

• Participation in Employee Resource Groups

Coldwell Banker is a globally recognized leader in the sale of upscale properties and is one of the largest residential real estate brokerage franchises, with around 2,800 offices and over 99,000 independent sales associates in the U.S., Canada, and beyond. As a proud member of Anywhere Real Estate Inc., we are committed to transforming the real estate landscape and empowering our clients with superior services.

Anywhere Real Estate Inc. (NYSE: HOUS) is shaping the future of real estate. Home to prestigious brands like Better Homes and Gardens Real Estate, Century 21, and Sotheby’s International Realty, we focus on empowering everyone’s next move through integrated services, which include franchise, brokerage, relocation, title and settlement, as well as mortgage services and title insurance through minority-owned joint ventures. Our expertise supports nearly 1 million home sale transactions annually across over 118 countries, making us a leading force in the real estate market.

At Anywhere, we empower your career journey as well. What sets us apart is our scale, expertise, and collaborative culture that positions us as trusted advisors at every stage of the real estate transaction process. We seek strategic thinkers committed to innovation and growth, and we foster a people-centric culture that promotes empowerment and teamwork as we advance together. Discover more about our values and company culture in our annual Impact Report.

We take pride in our award-winning work environment and are honored to be recognized as an employer of choice by various esteemed organizations, including:

• Great Place to Work

• Forbes World’s Best Employers

• Newsweek World’s Most Trustworthy Companies

• Ethisphere World’s Most Ethical Companies

EEO Statement: EOE including disability/veteran