About Cryptio

Join us at Cryptio, where we’re revolutionizing the data infrastructure for the cryptocurrency economy. Our cutting-edge back-office platform empowers businesses and institutions to automate financial reporting and compliance for digital assets, allowing them to confidently navigate the complexities of the crypto landscape. With the support of prominent investors such as Point Nine, 1kx, and BlueYard, we’ve successfully raised $26M and partnered with industry giants like Circle, Uniswap, and even the Government of El Salvador. Currently, our dynamic team consists of 80 talented individuals. We believe in enhancing crypto infrastructure to facilitate mainstream adoption, and we’re committed to making it happen!

Location

At Cryptio, we embrace a remote-first philosophy, with the majority of our team working entirely remotely, while others enjoy a hybrid approach from our offices in London or Paris. Candidates for this role must be based in the UK, and we’re dedicated to providing the working arrangement that best suits your lifestyle—whether it’s fully remote, in-office, or a combination of both!

The Team

As a member of Cryptio’s L2 Support Squad, you will play a crucial role in delivering top-notch technical support to our enterprise clientele in the finance and accounting sectors. Under the guidance of Louis, this collaborative team works hand-in-hand with the L1 Support squad, Customer Success, and our talented software engineers to troubleshoot technical challenges, remove obstacles for customers, and ensure seamless operations.

This client-facing position requires excellent communication skills as you will engage with various teams, tackle intricate technical problems, and develop automated solutions. A solid foundation in coding and scripting is essential, as you will be managing a range of tasks in a fast-paced, adaptable environment.

Your Responsibilities

• Provide outstanding technical support for customer inquiries

• Take ownership of troubleshooting customer technical problems (Zendesk tickets)

• Utilize your technical knowledge to implement effective “one-time fixes”

• Set up the Cryptio stack locally, diagnose issues, and identify bugs before escalation

• Contribute to our back office and tooling development roadmap

• Promote Cryptio best practices internally and externally

• Offer insights to the Engineering and Product teams based on customer feedback

• Mentor junior technical support engineers

• Work with the Technical Support Lead to enhance team processes and efficiency

Qualifications We Seek

• A minimum of 5 years of experience in a related field

• Strong proficiency in scripting and SQL

• Familiarity with Zendesk or comparable support systems

• In-depth knowledge of modern development tools (Git, Docker, CLI)

• Experience with Grafana or similar platforms

• Exceptional communication and organizational abilities

• A team player with a collaborative spirit

• A quick learner who thrives in an evolving environment

Preferred Attributes

• A keen interest in the crypto industry (crypto knowledge is not mandatory)

• Experience with finance-related or crypto-related products and proficiency with numbers

• A background in startup or fast-paced environments

Interview Process

1. Talent Screening – 30 minutes

2. Take-Home Assessment – 1 to 3 hours

3. Technical Interview – 60 minutes

4. Team Interview – 45 minutes

5. Leadership Interview – 45 minutes

What We Offer

Flexible Remote/Hybird Work Options – The choice is yours!

25 Days of Paid Vacation + Public Holidays + Your Birthday Off
ï¸ Earn an additional day of vacation for every year you spend with Cryptio

Generous Maternity and Paternity Policies to support your family growth

Gym Classes or Spa Treatments available through ClassPass (or gym reimbursements)! ï¸ï¸

Top-of-the-line Apple MacBook Pro for your professional needs!

$200 Work-from-Home Budget to create your ideal home office setup!

Training and Development Budget – Invest in your growth!

In the UK, you’ll enjoy additional benefits including 4% Pension Contributions for your future and Private Medical & Dental Insurance with Allianz.

In France, we offer options for English language courses.